Wave

Senior Manager, Corporate Workplace and Facilities Management

Wave • $100K — $120K *
Charlotte, NC 28269In-Person
Real Estate & Construction
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration or related field, or 5 years of equivalent experience.
  • 7+ years of facilities management experience.
  • 5+ years of Office and Occupancy Services management experience.
  • 5+ years of supervisory experience.
  • Advanced customer service skills and effective communication abilities.

Responsibilities

  • Develop and implement facilities operational strategies to enhance customer experience and reduce costs.
  • Manage expense and capital budgets in accordance with Total Cost of Occupancy.
  • Ensure adequate staffing and completion of daily facility maintenance tasks.
  • Recruit, train, and mentor team members to foster a strong team dynamic.
  • Collaborate with Finance to oversee property financial activities and comply with corporate policies.
  • Monitor vendor performance to ensure quality and contractual compliance.
  • Plan facility usage, including space allocation and departmental coordination.

Benefits

  • Full-time on-site presence required with no remote work options.
  • Potential for overnight travel to market areas as needed.
  • Opportunity to influence company culture and operational strategies.
  • Engage in diverse facilities and project management responsibilities.
Full Job Description
Job Summary

As a Senior Manager, Corporate Workplace and Facilities Management at Spectrum, you'll oversee building maintenance and workplace services, ensuring a seamless experience for employees and visitors. Your leadership will focus on operational reliability and effective property management. By driving a high-performance culture and optimizing facility operations, you'll contribute to Spectrum's mission of operational excellence and exceptional service delivery.

Responsibilities

How You'll Make an Impact
  • Develop and manage robust facilities operational strategies focused on customer experience, reliability, and cost optimization.
  • Oversee expense and capital budgets, ensuring expenditures align with the Total Cost of Occupancy methodology.
  • Ensure proper staffing and completion of daily facility tasks, including maintenance and workplace experience services.
  • Administer personnel functions, such as recruiting, training, and mentoring staff, to build a strong team.
  • Collaborate with Finance and other partners to manage property financial activities and adhere to corporate policies.
  • Oversee vendor performance management and ensure all work meets contractual and company expectations.
  • Lead facilities planning, including space allocation and coordination with departments for reconfiguring spaces.

Working Conditions
  • Potential but limited overnight, multi-night travel to offices in market areas/out-of-town
  • Available to respond to after hour emergencies/inclement weather issues
  • Ability to climb a ladder, bend/squat/kneel and lift or carry up to 20 pounds as needed
  • Walking: moving about on foot frequently, often over long distances and for long periods of time
  • This position requires full-time, on-site presence with no remote or hybrid work options


Qualifications

What You'll Bring to Spectrum

Required Qualifications
  • Education
    • Bachelor's degree in Business Administration or related field, or 5 years of equivalent experience
  • Experience
    • 7+ years of facilities management experience
    • 5+ years of Office and Occupancy Services management experience
    • 5+ years of supervisory experience
    • Hospitality, Meeting and Event Management
  • Skills
    • Understand building construction with the ability to read and interpret blueprints
    • Communicate in a clear, straightforward, professional manner with all levels of employees, customers, and suppliers, both in writing and verbally; Demonstrate advanced customer service skills
    • Use personal computer and software applications, including Microsoft Office, proficiently
    • Work independently
    • Know fire prevention and other building safety programs and practices
    • Understand OSHA, EPA, and DOT regulations
    • Have knowledge of quantitative and qualitative methods for safety management
    • Know environmental auditing, incident investigation, and reporting; Demonstrate effective analytical and reasoning skills
    • Understand financial terms, principles, and corporate budgeting practices
    • Apply and utilize KPIs and performance metrics through benchmarking and best practices
    • Exhibit effective empathy, compassion, welcoming skills, and willingness to provide atonement in difficult situations; Supervise, influence, and motivate others effectively
    • Maintain confidentiality effectively
    • Hold a valid driver's license with a satisfactory driving record within company-required standards
    • Read, write, speak, and understand English

Preferred Qualifications
  • Experience managing multi-site corporate, retail, and other facilities operations
  • Experience with capital projects, renovations, and workplace planning
  • Experience with CMMS, IWMS, or other facilities technology platforms
  • Professional certification such as CFM, FMP, SFP, BOMI, or PMP
  • Knowledge of sustainability, energy management, and workplace strategy
  • Experience leading vendor performance programs and service-level reporting

About Wave

Wave is a Canadian financial services company that provides accounting, invoicing, and payment processing software for small businesses. The company was founded in 2010 by Kirk Simpson and James Lochrie. Wave's software is used by over 4 million small businesses around the world. In 2019, the company was acquired by H&R Block for $405 million. Wave is headquartered in Toronto, Canada.
Learn more about Wave
Size
200 employees
Industry
Finance & Insurance
Founded
2011
* Ladders Estimates

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