Job DescriptionThe Senior Manager - Corporate Operations is an important strategic role within our organization. This role is responsible for direct P&L management, talent development, operational performance and leading and executing the Team USA training strategy. The Senior MCO is responsible for executing company initiatives, working with and through MCOs to ensure all stores are compliant with programs, standards and initiatives. The Senior MCO will work closely with the market director to ensure sales and EBITDA budgets are met then exceeded, that service and operations are up to standard and that team members have a positive work environment to learn and grow.
RESPONSIBILITIES: (45%)Own the training strategy and execution of the market while managing and supporting MCO(s) and General Managers- Responsible for the training strategy and execution in the market including Ops talent pipeline development, building the GM bench, AM certification verification, S2M attendees and graduates
- Partner with the market admin to publish the period training calendar each period
- Responsible for the deployment of compliance training reporting, ensuring MCOs and GMs act on any gaps
- Host instructor led trainings such as orientation (AMO/GMO)
- Responsible for verifying certifications are completed accurately prior to pushing a promotion through
- Cascade information on new product/innovations and national calendar initiatives
- Proactively anticipate and act on any business challenges within the business, provide recommendations on operational efficiencies and business opportunities
- Conduct weekly store visits to ensure standards are being maintained and standard operating procedures are being followed
- Ensure all personnel and stores have appropriate tools to operate business
- Support all National calendar and innovation initiatives to ensure implementation by providing direction to MCOs
- Address all problems/issues in a timely manner and identify opportunities for improvement
- Ensure all team members follow safety and security protocols
- Attend General Manager team meetings as needed, to coach, train, and develop
(30%) Achieve Operational Excellence - Drive compliance of all required Team USA standards and operating procedures, including food management, labor scheduling, training courses, and daily systems
- Provide direction on company, market, and area goals. Partner and MCO(s) to set goals and develop specific tactics to hit those goals.
- Support any National calendar initiatives that drive strategic sales to the market
- Reinforce execution of key Domino's Pizza and Team USA policies and standard operating procedures
- Hold MCOs and GMs accountable to executing action plans, track progress and promote a sense of urgency
- Partner with field support resources to address gaps when needed
- Identify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gaps
(15%) Develop Talent- Recruit, manage and develop a strong team capable of meeting business objectives
- Develop professional and beneficial relationships with peers in other areas of the organization.
- Create action plans and provide constructive feedback to develop Team Members
- Conduct semi-annual performance appraisals with direct report(s)
- Develop the team through quarterly individual development plan meetings
- Provide appropriate levels of Team Member recognition and motivation
(10%) Drive EBITDA Performance- Lead P&L reviews and quarterly business reviews with GMs, MCOs and DCO
- Identify under-performing stores and partner with MCO to develop plan of action
- Develop strategy to meet sales goals
- Analyze and track key financial/operational data to derive meaningful business insights
- Surpass EBITDA budget for assigned stores through development and execution of store level profitability tactics
- Work with the DCOs to exceed the EBITDA budget set for the market
Qualifications- 5-7+ years of Domino's operational experience
- Multi-unit management experience
- Bachelor's degree or equivalent experience preferred
- Minimum 5 years multi-unit experience in restaurant/retail industry
- Experienced in ensuring operational effectiveness for multi-unit organizations
- Thorough understanding of Domino's Pizza or equivalent restaurant standards
- Ability to read financial statements, strong analytical skills
- Ability to effectively and professionally provide guidance and coaching to multi-unit leaders and store management
- Ability to plan and conduct effective meetings
- Experience in working independently with a result orientation
- Excellent oral and written communication skills including public speaking
- Strong organizational skills
- Ability to use the Microsoft Office suite
Additional InformationBenefits:
• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus
