Blue Cross and Blue Shield Association

Senior Manager, Community Relations and Field Strategy (Military Focused)

Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Marketing, Communications, New Media, or related field; or equivalent work experience
  • 7+ years in the Uniformed Services, ideally retired at rank E-8, O-5, or above, or in a senior civilian role serving military community
  • Proficient in project management with strategic alignment emphasis
  • Excellent communication skills, both oral and written, with analytical and problem-solving capabilities
  • Skilled in presentation and relationship management, with experience interacting at multiple organizational levels
  • Familiarity with Tricare and the needs of active duty members
  • Background in communication and marketing, preferably in healthcare

Responsibilities

  • Drive strategic direction and execution of engagement activities for Federal Employees and Uniformed Service members
  • Represent and present Federal Employee Program initiatives at Uniformed Services events
  • Manage Advisory Boards and consultants, including contracts, budgets, and meeting facilitation
  • Develop quantifiable relationship-building efforts within military families and retirees
  • Lead and nurture a performance-focused community relations team
  • Serve as a subject matter expert for Uniformed Service materials produced by partners

Benefits

  • Paid time off
  • 11 holidays
  • Medical, dental, and vision insurance
  • Generous 401(k) matching
  • Lifestyle spending account
  • Eligibility for annual bonus incentives
Full Job Description
The role is a liaison for building strategic relationships and increasing brand visibility among Federal Employees and Uniformed Service members. Responsibilities include managing Advisory Boards, leading national campaigns for brand and product recognition, and setting the community engagement strategy for active and retired members and their families. Collaborates with Plans to implement community relations strategies and oversee the community relations team's performance.

  • Drive the strategic direction, management, and execution of the Federal Employee and Uniformed Service engagement, relationship and brand awareness activities for items such as national and community organizations, local outreach efforts and events, and Plan Uniformed Service related
  • Represents, educates, and presents on behalf of the Federal Employee Program awareness and outreach efforts throughout the Uniformed Service event opportunities, strategically prioritizing events and engagements to drive maximal value to the Plan.
  • Manage all things related to the associated Advisory Boards and consultants inclusive of procurement, contracts, budget, invoicing, meeting planning /facilitation, annual activity planning, relationship manager and main point of contact.
  • Develops quantifiable relationship building efforts throughout the Federal Employee and Uniformed Service active duty family and retiree communities.
  • Lead and manage a team with the aim of driving effective performance management, fostering professional growth, and creating a positive and inclusive work environment. This role is dedicated to utilizing strong leadership and communication skills to motivate and inspire team members, ensuring they are aligned with and committed to achieving the organization's goals.
  • Serves as subject matter expertise for Uniformed Service materials that are created and produced through our internal and external partners


The posting range for this position is:
$113,008.00-$162,551.28

Qualifications:

Education
  • Required Bachelor's Degree in Marketing, Communications, New Media or related field; or equivalent work experience

Experience
  • Required 7+ Years in the Uniformed Services, ideally retired at a rank of E-8, O-5, or above, or in a senior civilian role serving the military community


Knowledge Skills and Abilities
  • Proficient in project management, with a focus on aligning and integrating key messages through collaboration with business partners.
  • Excellent communication skills, both oral and written, coupled with analytical and problem-solving abilities.
  • Capable of crafting and implementing communications that support business objectives.
  • Skilled in presentation and relationship management, interacting with BCBSA and Plan staff at multiple levels.
  • Proficient in Microsoft Office suite.
  • Knowledgeable about Tricare, Military retiree systems, and the needs of active duty members.
  • Understanding of marketing strategies, especially in healthcare.
  • Advanced analytical and reporting skills to guide resource investment decisions.


Extra Posting Information:

  • Seven or more years in the Uniformed Services, ideally retired at a rank of E-8, O-5, or above, or in a senior civilian role serving the military community.
  • Background in communication and marketing, preferably within the healthcare sector. Proven experience in external relations with military families from all branches.
  • Industry experience, particularly in marketing/sales support within health insurance, consultancy, brokerage, or financial services


#LI-Hybrid

The posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future. A candidate's position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay.

We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

About Blue Cross and Blue Shield Association

The Blue Cross Blue Shield Association (BCBSA) is a federation of 36 separate United States health insurance companies that provide health insurance in the United States to more than 106 million people. It was formed in 1982 from the merger of its two namesake organizations: Blue Cross was founded in 1929 and became the Blue Cross Association in 1960, while Blue Shield emerged in 1939 and the Blue Shield Association was created in 1948. The Blue Cross Blue Shield Association is headquartered in Chicago and has offices in Washington, D.C. The association provides health insurance products and services to more than 106 million Americans.
Learn more about Blue Cross and Blue Shield Association
Size
1,000 employees
Industry
Founded
1929

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