Job TitleSenior Manager Communications Content Writer
About your role:As a Senior Manager, Communications Content Writer, you will lead the development of clear, relevant, and timely content that connects associates to company priorities, programs, and updates. You will partner with Human Resources, enterprise communications leaders, and cross-functional stakeholders to create content across internal channels that supports engagement, strengthens message consistency, and helps associates understand what matters most at Fiserv.
What you'll do:- Lead the planning, writing, editing, and publishing of employee communications content across channels including email, intranet, newsletters, leadership communications, and enterprise announcements
- Partner with Human Resources, enterprise communications, and business stakeholders to translate complex information into clear, audience-focused content
- Develop content strategies, message frameworks, editorial calendars, and channel plans that support associate engagement and business priorities
- Write and edit content for talent programs, associate campaigns, executive messaging, organizational updates, and change communication initiatives
- Review content for clarity, consistency, accuracy, grammar, and alignment to channel standards and the Fiserv brand voice
- Manage and develop a team, assign work, provide feedback, and coach writing and editorial quality across deliverables
- Establish content processes, review cycles, and governance practices that improve efficiency, quality, and stakeholder alignment
- Measure content performance using engagement data, channel metrics, and stakeholder feedback to improve future communication outcomes
Experience you'll need to have:- 6+ years of experience in employee communications, internal communications, corporate communications, journalism, content strategy, or a related field
- 6+ years of experience writing, editing, and publishing content for enterprise audiences across multiple internal communication channels
- Experience partnering with Human Resources, senior leaders, and cross-functional stakeholders to deliver communication programs
- Experience creating measurable content strategies, editorial calendars, messaging frameworks, and governance processes
- Bachelor's degree
Experience that would be great to have:- Experience supporting talent, culture, or associate engagement communications
- Experience with content management systems, intranet platforms, email publishing tools, or analytics dashboards
- Experience supporting change communications in a large, matrixed organization
- Master's degree in communications, Journalism, Business, Human Resources, or a related field
How you'll work:- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
- This role requires use of a computer and audio equipment.
Milwaukee Perks: - Free, secure, covered parking
- Onsite fitness center with lockers and showers
- Easy access to restaurants, shops, and entertainment, including 3rd Street Market Hall
Travel: This role requires occasional travel (up to 10%).
Sponsorship:You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
#LI-VA1
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
