We9re looking for a
Director, Commercial Performance & Customer Insights to build the reporting, governance, and customer insight capabilities that will help shape the future of our global commercial organization.
In this highly visible role, you9ll: - Build commercial KPI frameworks, executive dashboards, and performance scorecards
- Launch Voice of Customer and customer insight programs
- Develop customer health scoring and performance reporting
- Drive pipeline governance, account planning, and sales performance management
- Improve Salesforce adoption, reporting quality, and commercial accountability
- Partner with Sales, Finance, Marketing, CRM, and regional leaders to turn data into actionable business insights
What You9ll Need:0707 70707 10 years of experience in commercial operations, revenue operations, sales operations, analytics, customer insights, or a related field
07 Experience building KPI frameworks, executive reporting, or performance management programs
07 Strong analytical, reporting, and data interpretation skills
07 Experience influencing cross-functional stakeholders in a matrixed organization
07 Excellent communication and presentation skills
Preferred: 07 Experience in media, broadcast, sports, technology, live events, or related B2B services
07 Experience with Salesforce, BI tools, and commercial reporting platforms
07 Exposure to sales incentives, pipeline governance, or sales performance management
07 Experience supporting transformation or process improvement initiatives
If you9re excited about creating the operational foundation that enables better decisions, stronger customer insights, and measurable commercial performance, we9d love to hear from you.
