About the role

The Sr. Manager, Collaboration & Digital Experience leads our collaboration, digital experience, and AI enablement programs, and oversees the technical team running Unified Communications, telephony, and mobility, and directly manages and leads 1 to 2 team members. This person will drive how employees use Microsoft 365, Copilot, and other AI tools day to day, and set the direction for company devices and endpoints. They'll also manage the team and vendors keeping our phones, conferencing, and mobile services running smoothly. The role requires some after-hours work and travel, and someone who's comfortable working with senior leaders across the business.

Collaboration & End-User Digital Experience (Primary)

• Own the collaboration strategy for Teams, SharePoint, and messaging, making sure employees can communicate, find files, and share knowledge without friction.
• Lead the migration off legacy file servers onto SharePoint - plan it, train users, and run adoption programs so the switch actually sticks.
• Set the direction for how employees experience our digital workplace, from onboarding through daily tools.
• Track adoption data and user feedback, and use it to keep improving the collaboration experience.

AI Capabilities & Automation (Primary)

• Build and own the AI and automation strategy for end users, including Copilot and workflow automation tools.
• Roll AI tools out across the company and make sure people actually adopt and use them.
• Put together training and communication plans that help AI adoption stick, and track whether it's working.
• Keep an eye on new AI and automation tools and bring recommendations for where they fit in our workplace.

End-User Device Strategy (Primary)

• Set the strategy for company devices - laptops, mobile, endpoints - including lifecycle planning and refresh cycles.
• Work with security and infrastructure on device provisioning, BYOD policy, and management standards.
• Manage device spend and vendor relationships alongside procurement.
• Help employees adopt new device capabilities through training and clear policy communication.

Unified Communications, Telephony & Mobility (Oversight)

• Set the overall direction for UC and telephony - VoIP, SIP trunking, Teams Direct Routing, Operator Connect, Cisco, WebEx Calling, and contact center integrations - carried out by the technical team.
• Direct the team modernizing legacy POTS lines to "POTS in the Box."
• Make sure the UC team has disaster recovery, high availability, and capacity planning covered for voice and conferencing.
• Oversee mobility operations - MDM/MAM, device lifecycle, and Telecom Expense Management - run by the technical team.
• Make sure UC platforms stay integrated with collaboration tools and identity/security services.

Governance, Compliance & Security

• Set governance, security, retention, and compliance policies across collaboration, digital experience, AI, UC, telephony, and mobility.
• Work with Information Security and Risk to stay compliant with HIPAA, GDPR, and SOX.

Team & Vendor Management

• Directly manage, mentor, and develop 1 to 2 direct reports across collaboration, digital experience, and AI, and provide day-to-day guidance, coaching, and performance management for them, while directing technical leads across UC, telephony, and mobility.
• Manage vendor relationships, contracts, licensing, escalations, and roadmaps.
• Keep incident, change, problem, and capacity management aligned to ITIL so we hit our SLAs.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field; advanced degree a plus.
• 10+ years in IT, with real depth in collaboration platforms, digital experience, and AI/automation.
• Track record of driving AI/Copilot adoption and setting device strategy.
• Comfortable managing UC, telephony, and mobility through a technical team, even without hands-on engineering experience in those areas.
• Strong hands-on knowledge of Microsoft 365 (Teams, SharePoint, Exchange) and Copilot; familiar with Cisco UC and cloud UCaaS platforms.
• Solid leadership, project management, and vendor management skills, and the ability to work well with executives.
• Prior experience directly managing and developing team members (1 to 2 direct reports), including coaching, performance management, and career development.

Preferred Skills & Certifications

• Microsoft 365 - Teams, SharePoint, Exchange, Copilot
• Digital adoption and employee experience frameworks, usage analytics
• Device management and endpoint strategy (Intune or similar)
• ITIL Foundation
• General familiarity with Cisco UC, UCaaS (Teams Calling, WebEx, Zoom), and TEM
• Some scripting/automation knowledge (PowerShell) and adoption frameworks
• Awareness of governance, accessibility, and mobile security considerations

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In addition to salary, this role is eligible for benefits. The benefits would include medical, prescription drug, vision, and dental plans; 401(k) plan; paid parental leave; paid time off; and paid holidays.

Additional details are available at https://www.reworldwaste.com/careers/benefits.

For additional information, refer to the Pay Transparency section below.

All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Pay Transparency

Reworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld's reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable). Pay ranges are reviewed from time to time and may be modified in the future.

The pay range for the primary location of this position is: $136,600.00 - $195,300.00 USD per annum

Reworld™ provides an industry-leading benefits package that supports the whole person-and their families-through a balanced approach to mental, physical, and financial wellbeing. Regular full-time employees based in the USA have access to comprehensive medical, prescription drugs, dental, and vision coverage, FSA, HSA, short- and long-term disability benefits. Our 401(k) plan is industry-leading, with an up to 7% company match. Additional benefits include Company-paid life and AD&D insurance, EAP, paid parental leave, and educational assistance. For more information regarding these offerings, please visit the Reworld Careers Benefits Page. Reworld™ reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time.