About the Role: As a
Senior Manager, Carrier Strategy & Performance at Veho, you will be the primary architect and auditor of our external transportation ecosystem. Reporting directly to the Director of Transportation, you will transition our logistics function from a reactive service to a proactive, performance-driven powerhouse.
Your mission is twofold: strategic sourcing of the best partners in the industry and the relentless management of vendor and carrier accountability. You will own the partner lifecycle-from the first RFP to the Monthly Business Review (MBR)-ensuring that our multi-complex transportation strategies are executed with precision, cost-efficiency, and reliability.
The Ideal Candidate- 7+ years of hands-on experience in logistics, with a heavy emphasis on carrier procurement, vendor management, and contract negotiation.
- Performance Management Expert: Proven track record of developing comprehensive scorecards and managing underperforming partners through formal contract performance review.
- Strategic Thinker: Experience designing and implementing multi-complex transportation strategies that integrate various tiers of providers and service levels to optimize a national footprint.
- Negotiation Power: Expertise in sourcing, vetting, and high-stakes rate negotiations across a diverse array of service models and logistics vendors.
- Compliance Fluency: Deep understanding of DOT regulations, safety ratings, and insurance requirements (Cargo, GL, Auto) for both carriers and brokers.
- Analytical Rigor: Advanced skills in Google Sheets/Excel to perform "Deep Dives" into network-level data, vendor spend, and service trends.
- Leadership: Experience in leading and developing a team of specialists focused on network health.
What You'll Do- Strategic Sourcing & Onboarding: Actively source, vet, and onboard a diverse portfolio of carriers, brokers, and logistics vendors. Build a "bench" of high-quality capacity to support Veho's rapid expansion.
- Execute Multi-Complex Transportation Strategies: Design and manage sophisticated routing and capacity plans that leverage diverse provider types to ensure seamless package flow across a high-growth network.
- Drive Vendor & Carrier Accountability: Design and implement a robust Performance Management Framework. Track and hold all partners accountable to specific KPIs, including On-Time Performance (OTP).
- Lead Strategic Business Reviews: Facilitate Monthly and Quarterly Business Reviews (MBRs/QBRs) with key vendors and carriers to discuss performance trends, address systemic service failures, and align on future growth.
- Network Optimization: Proactively identify "at-risk" segments within the transportation strategy. Perform root-cause analysis on service issues and implement timely resolutions, including re-sourcing capacity when a partner fails to meet standards.
- Manage Compliance & Risk: Oversee a rigorous vetting process (NDAs, RFIs, DOT safety scores) to ensure all partners consistently exceed our safety, security, and insurance requirements.
- Cost & Contract Management: Build a comprehensive partner database to support competitive bidding (RFPs). Ensure transportation optionality to drive down costs while maintaining high service reliability and performance standards.
- Cross-Functional Collaboration: Partner with Ground Ops, Finance, and Expansion teams to ensure vendor capabilities and carrier capacity align with real-time customer needs.
Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that's built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.
Join us in building the future of ecommerce logistics and in doing the work of our lifetime!
