Role Overview

As Senior Manager, Business Development, you will own the end-to-end strategy, operating model, and execution of how new enterprise business is generated, qualified, and accelerated across the US Enterprise, Canada, and Strategic Accounts territories. You will lead and develop a high-performing Business Development organization, advancing pipeline sophistication through data, AI-enabled tools, and disciplined execution while building scalable talent development and enablement practices.

You will serve as a strategic partner on regional go-to-market strategy, pipeline priorities, conversion performance, and market expansion -translating business objectives into scalable pipeline programs and identifying opportunities to strengthen enterprise prospect engagement.

Key Responsibilities

Strategy & Execution

• Own the end-to-end Business Development strategy across territories, aligning pipeline generation priorities, resource allocation, and execution with regional revenue and market expansion objectives.
• Drive predictable pipeline creation and improve funnel performance by identifying opportunities to strengthen conversion, pipeline quality, prospect engagement, and alignment with enterprise sales priorities.
• Partner with senior Sales and Marketing leaders on account-based programs, market priorities, target account strategies, and integrated pipeline initiatives.
• Analyze pipeline data, campaign performance, conversion trends, and prospect engagement to identify strategic opportunities and translate insights into improvements.

Leadership & Talent Development

• Lead and develop a high-performing regional BDR organization with clear performance expectations, strengthened leadership capability, and a culture of accountability, growth, and internal mobility.
• Build and scale a talent development engine with individualized development plans, structured skill-building programs, and clear career pathways into Account Executive, Sales Engineering, Marketing, and leadership roles.
• Establish a scalable enablement framework across onboarding, ongoing development, coaching, and certification to accelerate ramp time and raise performance standards.
• Identify and develop high-potential talent, strengthening coaching capability and creating succession pathways.

Building High-Performance Culture

• Establish clear performance expectations, metrics, and accountability structures that drive excellence while fostering psychological safety and trust within the organization.
• Create a competitive yet collaborative environment where team members are empowered to own results, take intelligent risks, and drive continuous improvement.
• Celebrate wins consistently, share learning from setbacks, and maintain transparency on business performance and market conditions to keep the team aligned and motivated.
• Foster a culture of healthy competition internally while maintaining strong cross-functional collaboration with Sales, Marketing, and other teams to drive shared outcomes.
• Model the behaviors and work ethic expected across the organization -demonstrating resilience, growth mindset, and commitment to developing others.

Process & Operations

• Design scalable operating processes, playbooks, and performance standards that create consistency across a distributed team and strengthen institutional capability as the organization grows.
• Oversee regional pipeline forecasting, performance measurement, and operating rhythms, providing senior leadership with actionable insights into pipeline health, risks, and opportunities.
• Drive cross-functional alignment across Sales, Marketing, Revenue Operations, and other stakeholders to remove pipeline barriers and improve execution.
• Champion modern CRM, sales engagement, analytics, and AI-enabled prospecting capabilities, identifying opportunities to improve productivity and decision-making.

Scaling & Influence

• Collaborate with global stakeholders to share successful operating models and help establish repeatable standards that scale across teams.
• Influence Business Development practices beyond the region, contributing to the evolution of organizational capabilities.

Required Qualifications

• 10+ years in SaaS or cloud Business Development, Sales Development, Inside Sales, or related revenue functions
• 4+ years of progressive people leadership, including demonstrated success leading BDR/SDR teams in complex enterprise sales environments
• Proven track record building and executing pipeline generation strategies that support enterprise revenue growth
• Demonstrated success developing high-performing teams and creating meaningful career progression for sales talent
• Strong understanding of enterprise sales motions, including complex buying cycles, strategic account engagement, and account-based approaches
• Experience leading regional or distributed teams and establishing scalable operating rhythms and enablement practices
• Demonstrated ability to translate pipeline, conversion, and engagement data into strategic business insights
• Strong proficiency with Salesforce, Salesloft, Tableau, or comparable CRM, sales engagement, and analytics platforms
• Demonstrated ability to influence senior stakeholders and drive alignment across Sales, Marketing, Revenue Operations, and cross-functional organizations
• Strong business acumen, executive communication, coaching, and organizational leadership capabilities
• Track record building and scaling high-performance cultures with clear accountability, competitive spirit, and strong internal mobility

Preferred Qualifications

• Experience building or scaling Business Development organizations within multinational, enterprise SaaS, or high-growth technology environments
• Experience developing frontline talent and future leaders, including structured career development and succession planning
• Strong background in account-based marketing and multi-threaded enterprise prospecting
• Experience implementing AI-enabled prospecting, sales engagement, or analytics capabilities within a revenue organization
• Ability to quickly understand and credibly articulate complex cloud, customer experience, and AI-powered technology solutions

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$108,500.00 - $190,700.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Click here to view a summary overview of our Benefits.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.