Royal Bank of Canada

Senior Manager, Business Continuity Management & Testing

Royal Bank of Canada • $110K — $130K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • University degree or equivalent experience required
  • 4-7 years experience in Business Continuity Management or Incident Management in a financial institution
  • Expertise in designing and executing various BCP exercises
  • Experience developing and managing BIAs and BCPs in complex environments
  • Strong leadership skills for managing cross-functional teams during incidents
  • Understanding of incident response frameworks and regulatory requirements
  • Excellent communication abilities for diverse stakeholder engagement

Responsibilities

  • Lead BIA activities to assess critical functions and define Recovery objectives
  • Develop and maintain a portfolio of BCP artifacts for compliance with regulatory standards
  • Conduct threat assessments and recommend risk mitigation strategies
  • Design and oversee comprehensive BCP testing programs
  • Facilitate stakeholder workshops for realistic testing scenarios
  • Analyze testing results to strengthen BCPs and report on findings
  • Lead the Incident Management Team during crisis situations and coordinate responses

Benefits

  • Comprehensive Total Rewards Program with bonuses and flexible benefits
  • Strong support for professional development and career growth
  • Opportunity to make a significant impact through BCM initiatives
  • Collaborative and high-performing team environment
  • Challenging work with opportunities for increased responsibilities
  • Access to various job opportunities within the organization
Full Job Description
Job Description

What's the Opportunity?
The Senior Manager, Business Continuity Management & Testing is a strategic leader driving operational resilience across Technology & Operations Canada. You will lead the design, execution, and validation of comprehensive Business Continuity testing programs including tabletop exercises, scenario-based simulations, and live drills. You will manage a portfolio of Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs) to ensure organizational alignment with Enterprise Business Continuity Risk Management (BCRM) standards and regulatory requirements (OSFI E-21). This role integrates testing expertise with incident management to proactively identify vulnerabilities, execute swift recovery strategies, validate organizational preparedness, and deliver actionable insights to senior leadership - making a lasting impact through effective BCM incident response, continuous improvement, and operational resilience.

What will you do?

Business Continuity Portfolio Management & Analysis
  • Lead Business Impact Analysis (BIA) activities; assess critical business functions, dependencies, and define Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) aligned with enterprise risk tolerance
  • Develop, review, and maintain a strategic portfolio of BCP artifacts to ensure currency, relevance, and compliance with OSFI E-21 and BCRM standards
  • Conduct comprehensive threat and risk assessments; evaluate potential threats (cyberattacks, natural disasters, operational failures) and recommend appropriate risk mitigation strategies
  • Maintain accountability for assigned BCP artifacts and ensure regular updates reflecting organizational, technological, and business changes


BCP Testing, Scenario Planning & Validation
  • Design and lead comprehensive BCP testing programs including tabletop exercises, scenario-based simulations, live drills, and focused recovery exercises tailored to organizational learning objectives
  • Develop detailed test plans, testing protocols, and scenario frameworks that validate BCP effectiveness and organizational readiness
  • Facilitate scenario development workshops with business and technology stakeholders to ensure realistic, relevant testing exercises
  • Coordinate testing logistics, participant communications, and exercise execution; ensure all participants understand roles, responsibilities, and exercise objectives
  • Analyze testing results, capture lessons learned, and develop actionable recommendations to strengthen BCPs and organizational capabilities
  • Track and report on testing metrics, including exercise frequency, participant feedback, identified gaps, and remediation status


Incident Management & Crisis Response
  • Lead the Incident Management Team (IMT) for incidents of local, regional, or geographic significance; assess severity, determine escalation protocols, and coordinate response efforts across cross-functional teams
  • Apply BCP testing insights and validated recovery strategies to lead real incident response and recovery efforts; manage communications, coordinate recovery actions, and track incident resolution
  • Declare incident status, prioritize recovery and resolution efforts based on business impact, manage escalation procedures, and declare "Business as Usual" upon resolution
  • Lead incident communications to internal and external stakeholders; coordinate with senior leadership and regulatory bodies during crisis situations


Continuous Improvement & Governance
  • Complete comprehensive Post-Incident Review (PIR) documentation including root cause analysis, facilitate stakeholder review, and document lessons learned for integration into BCPs and testing programs
  • Maintain comprehensive incident management and testing documentation including playbooks, team memberships, incident guides, testing plans, and exercise reports aligned with EBCRM standards and regulatory requirements
  • Proactively identify and drive continuous improvement opportunities across incident management and BCP testing processes; identify efficiency improvements, cost reduction opportunities, and capability enhancements
  • Support planning and execution of annual training and awareness activities for IMT members and business stakeholders; monitor external threats and emerging risks; prepare teams for potential incidents


Leadership & Stakeholder Engagement
  • Demonstrate RBC Leadership Model behaviors; collaborate effectively with colleagues and service partners to foster a positive, productive team environment
  • Provide hands-on guidance and mentoring to team members and business stakeholders on incident management roles, responsibilities, and plan execution
  • Build and maintain strong relationships with cross-functional teams, senior leadership, and regulatory stakeholders to ensure alignment and support for BCM and testing initiatives


What you need to succeed?

Must-have:
  • University degree or equivalent work experience
  • Minimum 4-7 years of progressive experience in Business Continuity Management, Incident Management, Scenario Testing, or Operational Risk in a large financial services organization
  • Demonstrated expertise in designing and executing multiple types of BCP exercises (tabletop exercises, simulations, live drills, scenario testing)
  • Proven experience developing, maintaining, and managing BIAs and BCPs in complex, multi-team environments
  • Strong leadership capabilities with demonstrated ability to lead cross-functional teams during high-pressure incident situations
  • Strong command of incident response frameworks and regulatory incident reporting requirements
  • Solid understanding of operational risk, business continuity best practices, and OSFI regulatory frameworks (particularly OSFI E-21)
  • Strong critical thinking, problem-solving, and decision-making skills with ability to execute independently and manage competing priorities
  • Excellent communication and presentation skills; ability to communicate complex BCM concepts clearly to senior leadership and diverse stakeholders
  • Experience working in complex, matrix environments with diverse internal stakeholders and cross-functional teams


Nice-to-have:
  • Business Continuity or Incident Management certification (DRI International, BCI, or equivalent)
  • Prior experience leading BCM programs in a large financial institution
  • Knowledge of BCMS frameworks (ISO 22301) and leading practices in Business Continuity Management
  • Knowledge of threat assessment and risk quantification methodologies
  • Experience designing and facilitating large-scale, multi-team exercises
  • Exposure to regulatory audit processes and compliance frameworks
  • Experience in a dynamic, fast-paced environment managing high-volume incident activity


What's in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business


Job Skills
Availability Management, Business Continuity and Disaster Recovery (BCDR), Business Oriented, Conflict Management, Critical Thinking, Decision Making, Emerging Technologies, Personal Initiative

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-09

Application Deadline:

2026-09-25
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
Finance & Insurance
5 Year Trend
+8.7%
NASDAQ
RY
* Ladders Estimates

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