Wave

Senior Manager, Area Store Operations

Wave • $95K — $115K *
Kansas City, MO 64118In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required.
  • 5 years of operational experience in a retail store environment.
  • 3 years of experience in a management role.
  • Proficient in inventory management and merchandising practices.
  • Strong change management and organizational skills.

Responsibilities

  • Implement strategic initiatives to meet performance and revenue goals.
  • Coordinate openings and closures of retail stores for smooth operations.
  • Oversee ongoing store maintenance, including budgeting and adherence to brand standards.
  • Collaborate with management and logistics on operational standards.
  • Manage staff readiness and back-of-house operations effectively.
  • Ensure high-quality merchandising and in-store technology experiences.
  • Lead training programs for new hires and ongoing staff development.

Benefits

  • Professional development opportunities.
  • Potential for advancement within a dynamic retail environment.
  • Exposure to innovative retail operations and technologies.
  • Collaborative company culture focused on customer satisfaction.
  • Travel opportunities to oversee multiple store locations.
Full Job Description
Job Summary

As the Senior Manager, Area Store Operations at Spectrum, you will implement and oversee key strategic initiatives to meet performance goals and drive revenue growth in your region. Your role is crucial in aligning our teams with Spectrum's mission to provide innovative and high-quality retail services while ensuring we maintain our competitive edge and customer loyalty.

Responsibilities

What our Senior Manager, Area Store Operations Enjoy Most About the Role
  • Drive Strategic Initiatives: Implement key strategies to achieve performance, quality and revenue goals across the region.
  • Manage Store Openings and Closures: Coordinate new store openings and closures, ensuring smooth operations and inventory management.
  • Ensure Store Maintenance: Oversee ongoing store maintenance, including ticketing, capital budgeting and brand standards.
  • Collaborate Cross-Functionally: Work with store management and logistics to implement mobile and CPE operations standards.
  • Optimize Store Operations: Manage staff readiness and back-of-house operations, including cash, inventory and POS systems.
  • Enhance Merchandising: Ensure top-notch merchandising and in-store technology experiences.
  • Lead Training Programs: Oversee and report on new hire and ongoing training to meet company goals.


Qualifications

Required Qualifications

Education:
  • Bachelor's degree or equivalent experience.

Experience:
  • 5 years of experience with operational protocols in a retail store environment & 3 years of management experience.

Technical Skills:
  • Proficient in inventory and merchandising management, knowledge of process design and documentation, & competent in personal technology, including mobile devices, video platforms and PC software.

Skills & Abilities:
  • Advanced change management and strong organizational, project management and analytical skills.
  • Ability to evaluate training and development resources.
  • Excellent interpersonal, leadership and presentation skills.
  • Passion for delivering exceptional customer experiences.
  • Valid driver's license and ability to meet Charter's motor vehicle requirements.

Preferred Qualifications:
  • 5+ years leadership experience, 3-5 years wireless or telecommunication experience, project management experience

Working Conditions
  • Working in a retail environment with moderate noise levels, you will travel to multiple locations to oversee and monitor store operations. Professional attire and appearance are required.

About Wave

Wave is a Canadian financial services company that provides accounting, invoicing, and payment processing software for small businesses. The company was founded in 2010 by Kirk Simpson and James Lochrie. Wave's software is used by over 4 million small businesses around the world. In 2019, the company was acquired by H&R Block for $405 million. Wave is headquartered in Toronto, Canada.
Learn more about Wave
Size
200 employees
Industry
Finance & Insurance
Founded
2011
* Ladders Estimates

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