Global Payments

Senior Manager, AI Engineering

Global Payments • $145K — $175K *
Alpharetta, GA 30022In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 6+ years of hands-on engineering experience in AI/ML applications
  • Proven project leadership managing complex priorities and stakeholder expectations
  • Strong understanding of LLM trends and application development frameworks
  • Excellent communication and storytelling ability
  • Bachelor's or Master's degree in Computer Science, AI, or related field
  • Experience in compliance regulations relative to AI/ML engineering

Responsibilities

  • Lead and mentor software engineering teams to develop GenAI products and prototypes
  • Monitor and measure team outputs for effectiveness in achieving business goals
  • Facilitate cross-functional engagement from ideation to deployment
  • Ensure ethical use of AI adhering to guidelines
  • Communicate and raise awareness of generative AI capabilities across the organization
  • Organize GenAI-focused events to foster internal community and industry connections

Benefits

  • Collaborative work environment with a focus on strategic innovation
  • Opportunities to work on cutting-edge GenAI technologies
  • Support for professional development and continuous learning
  • Involvement in shaping the future of AI within the organization
  • Engagement with cross-functional teams and external industry experts
Full Job Description
This AI software engineering leadership role is pivotal in delivering strategic Generative AI (GenAI) and Machine Learning (ML) initiatives that will transform Global Payments. As the Manager of AI Engineering, you will lead the strategic integration of artificial intelligence within the business context, driving strategic innovation and transformation. You will oversee the analysis of business processes, identify areas for AI enhancement, and design advanced AI solutions that align with our strategic business objectives. Your deep technical expertise in AI areas and business acumen will help bridging the gap between business vision and technical execution.

RESPONSIBILITIES
  • Lead, mentor, and manage a team of software engineers, in building GenAI-powered products, GenAI product components, and GenAI prototypes to help drive value for Global Payment in leveraging new GenAI technology to create value. This work will include assessing & integrating GenAI into our existing products and systems to boost efficiency, personalize consumer experiences, and create entirely new offerings.
  • Passionate about customer success with what your teams build. Take care to measure and monitor, that what your teams build is used, and useful to driving business outcomes
  • Collaboratively power corporate and market usage of Enterprise-hardened GenAI end-user tools
  • Capture opportunities and clarify business/customer problem statement, both for custom AI build-out and 3rd party AI tool adoption
  • Drive cross-functional engagement/alignment as we move from idea to tech proof of concept, use case development, pilot, and deployment
  • Manage resources and project timelines to ensure successful delivery of projects and deliverables
  • Stay up-to-date with the latest developments in GenAI, and related areas, and leverage this knowledge to drive innovation
  • Ensure the ethical use of AI, adhering to best practices and guidelines
  • Facilitate internal COE communication and collaboration mechanisms
  • Develop and implement corporate communication strategies to increase awareness and understanding of generative AI capabilities and updates across Global Payments
  • Build and nurture an internal community of GenAI enthusiasts and practitioners, including internal platforms for employees to share GenAI experiences and ideas
  • Organize regular internal and external/industry GenAI-focused events and discussions
  • Lead by example in adopting innovative practices in corporate communication
  • Inspire and motivate your team, and foster a positive and productive work environment consistent with Global Payment's values

MUST HAVES:
  • Strategic thinker with strong intuition and first principles thinking around business performance, business drivers, and overall competitive landscape
  • Strong project leadership and ability to manage multiple complex and ambiguous priorities across many teams and stakeholders
  • Hands on engineering experience with production ready Gen AI & ML application. At least 6 years of experience in software, including building enterprise-grade systems. Should include several years leading an engineering team and work with AI/ML
  • Expert on industry trends and various LLMs, including LLM Application development tools & frameworks
  • Excellent communication and storytelling skills
  • Passionate engineering leader with experience building high performance teams, must lead and manage a team of software engineers, that includes backend, frontend, some design, etc
  • At least bachelor's or Master's degree in Computer Science, AI, or a related area
  • Proficiency in stakeholder management to effectively communicate and manage expectations of those linked to the work outside your team
  • Experience in strategic planning and execution with strong decision-making skills to align initiatives with business goals and make informed choices that benefit the organization
  • Some experience in handling compliance and regulatory requirements to ensure engineering practices adhere to relevant laws and regulations


BONUS ATTRIBUTES:
  • Experience with Natural Language Processing (NLP) and building conversational AI agents.
  • Familiarity with big data technologies (Apache Spark, Kafka)
  • Knowledge of data governance and data security best practices.
  • Experience with CI/CD tools and automation for AI/ML workflows.
  • Knowledge in Snowflake and AWS/GCP cloud technologies.
  • Understanding of reinforcement learning and its application in agentic AI.
  • Experience with real-time data processing and streaming analytics.
  • Publications or contributions to open-source projects in the AI/ML field.


ABILITIES:
  • Ability to work proactively with a high level of initiative and accuracy.
  • Ability to manage multiple assignments effectively and meet established deadlines.
  • Strong interpersonal skills to interact professionally with staff and stakeholders.
  • Excellent organizational skills and attention to detail.
  • Critical thinking ability ranging from moderately to highly complex tasks.
  • Flexibility in adapting to changing business needs and priorities.
  • Ability to work creatively and independently with minimal supervision.
  • Ability to utilize experience and judgment in accomplishing goals.
  • Experience in navigating organizational structures and collaborating across teams.

About Global Payments

Global Payments (NYSE: GPN) is a transaction processors and offers worldwide electronic transaction processing services through their high speed, robust electronic information networks. These networks process billions of business and consumer payment card and money transfer transactions annually for customers in the United States, Canada, Europe and Latin America. Global Payments also provides business-to-business payment card and processing services, such as money transfer, cash management, financial electronic data interchange, management information and reporting services.

Global Payments Careers

Join the dynamic team at Global Payments, a leader in payment technology services worldwide. As a pivotal player in the financial technology sector, Global Payments offers unparalleled job opportunities that propel your career forward through innovation and leadership.

Work You’ll Do

At Global Payments, you’ll engage in meaningful work that directly impacts global commerce. Our team is dedicated to redefining how money moves around the world, and by joining us, you’ll contribute to a secure, seamless payment experience for businesses and consumers alike.

Empower Your Professional Growth

Global Payments is not just a company; it's a vibrant community where career growth is fostered through comprehensive leadership and diversity training programs. We believe in nurturing the skills of our employees with advanced training and ample networking opportunities, ensuring every team member can achieve their career aspirations.

Innovate with Us

Innovation is at the heart of Global Payments. Our employees are encouraged to think big and create solutions that influence the industry. With a culture that thrives on new ideas, we provide the tools and freedom necessary for professional breakthroughs.

Join Our Inclusive Team

Diversity and inclusion are the foundations of our corporate culture. At Global Payments, we celebrate diverse perspectives and believe they contribute to our success. We are committed to creating an inclusive environment where all team members, regardless of their background, can thrive.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Global Payments has a position for you. From full-time positions to internships, our hiring process is designed to find not just the right skills but also the right fit for our culture.

Benefits That Work For You

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From health insurance to retirement plans, and flexible working conditions, we ensure our team is equipped to succeed both at work and in life.

Stay Connected

Stay up-to-date with the latest from Global Payments: - **Explore Careers**: Discover the various career paths available at Global Payments. From technology to customer support, find the role that best suits your skills and passions. - **Prepare for Your Interview**: Gain insights into our interview process and find tips on how to prepare your resume to stand out. - **Learn and Develop**: Find out more about our commitment to employee development and how we support your professional growth through continuous learning and opportunities.

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Global Payments? Explore our job opportunities and find out how your expertise can help shape the future of global payments.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Global Payments. Join Global Payments and be part of a team that values growth, leadership, and innovation. Together, we can redefine the future of global transactions.
Learn more about Global Payments
Size
25,000 employees
Market Cap
$25.8 billion
Industry
Finance & Insurance
Net Income
$584.5 million
Founded
1967
5 Year Trend
+31.1%
Revenue
$7.4 billion
NASDAQ
GPN
* Ladders Estimates

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