Job ID: 291544
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Digital/E-Commerce
Work Location: Remote
Your Role at SephoraReady for a career glow up? As
Senior Manager, AI & Digital Shopping, you'll shape the future of how clients discover, evaluate, and shop for beauty across Sephora's digital experiences. The work you do will impact beauty as you develop AI-powered shopping capabilities, drive innovative digital experiences, and influence the next generation of ecommerce. You'll lead a high-performing team that is united in beauty and supported by cross-functional partners who are equally passionate about creating exceptional client experiences through technology and innovation.
What You'll Do- Develop and execute the strategy, roadmap, and prioritization for AI-powered shopping experiences across Sephora's website and mobile apps.
- Drive the continuous evolution of digital shopping experiences, including guided discovery, product diagnostics, personalization, and decision-support tools.
- Partner with the Senior Director, AI Experiences to define the future vision for Sephora's AI-enabled digital shopping journey.
- Evaluate emerging technologies and AI capabilities to identify opportunities that improve the client experience and differentiate Sephora in the digital marketplace.
- Partner closely with Product Management, Engineering, Analytics, UX, Digital Merchandising, Loyalty, Promotions, and Testing teams to translate business opportunities into scalable product solutions.
- Build business cases, define product requirements, and prioritize initiatives based on client needs, business impact, and technical feasibility.
- Lead a test-and-learn culture by defining success metrics, partnering on experimentation strategies, analyzing results, and optimizing experiences through data-driven insights.
- Influence build-versus-buy decisions by evaluating internal capabilities and third-party vendor solutions.
- Manage external vendor relationships and ensure solutions align with Sephora's client experience standards and long-term strategy.
- Monitor key performance indicators and use data to inform investment decisions and future enhancements.
- Lead, coach, and develop a direct report while fostering a collaborative, high-performing, and curious team culture.
- Build strong cross-functional relationships and influence stakeholders at all levels to drive alignment and execution.
What You'll Bring- 6+ years of experience in ecommerce, digital product management, digital strategy, marketing, or a related field.
- 1+ years of people management experience with a passion for coaching and developing talent.
- Experience leading digital customer experiences or product initiatives, ideally within ecommerce or retail.
- Strong understanding of AI-powered consumer experiences, personalization, recommendation engines, or emerging digital technologies.
- Demonstrated ability to develop product strategies, roadmaps, and business cases that drive measurable business outcomes.
- Experience working cross-functionally with Product, Engineering, Analytics, UX, and Marketing teams.
- Strong analytical mindset with the ability to leverage data, experimentation, and customer insights to make informed decisions.
- Excellent communication and stakeholder management skills, with the ability to influence across multiple levels of the organization.
- Exceptional problem-solving, organizational, and prioritization skills with the ability to manage multiple initiatives simultaneously.
- High attention to detail and the ability to thrive in a fast-paced, evolving environment.
- Passion for innovation, digital experiences, and creating exceptional client shopping journeys.
What You'll Get: The target hourly pay for this position is $130.000,00 - $174.000,00. The actual hourly pay offered depends on various factors, which may include, as applicable, the individual applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of 5 days.
- Caring Community. You'll collaborate with teammates who are equally passionate about innovating and driving the industry forward - together, united in beauty.
- Fulfilling Path. Your career transformation starts here, with opportunities that will challenge, stretch and develop your skills.
- Meaningful Work. As you make an impact on beauty, you'll feel and see the positive change (consumer, industry, and social) that your individual voice is a part of.
Rewards as Unique as You: Some benefits have eligibility requirements and may depend on job classification and length of employment.
- Health. Choose a healthcare plan to fit you and your family's needs with medical, dental, and vision coverage. Sephora also fully covers our employees' disability and life insurance.
- Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
- Balance. You'll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.
- Growth. Career growth is built into every role, with access to training, development, and tuition reimbursement.
- Perks. Think you've tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or "gratis," and flash sale discounts on LVMH brand products.
- Support. Join a team that truly cares - with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.
