Bank of Montreal

Senior Manager, Acquisition & Retention

Bank of Montreal$94K — $176K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of relevant experience and a post-secondary degree, or equivalent education and experience.
  • In-depth knowledge of industry standards and practices.
  • Exceptional verbal and written communication skills.
  • Strong analytical and problem-solving abilities.
  • Expertise in influencing and collaboration across teams.
  • Ability to manage ambiguity in decision-making.
  • Data-driven approach to strategic planning.

Responsibilities

  • Provide strategic input as a trusted advisor to senior leadership.
  • Develop comprehensive business cases assessing ROI and resource needs.
  • Lead execution of strategic initiatives, adapting plans for quality outcomes.
  • Manage a cohesive incentive strategy with tight governance controls.
  • Foster cross-channel integration to enhance client experience across services.
  • Ensure consistent stakeholder communication regarding progress and decisions.
  • Monitor performance of initiatives, proactively addressing challenges.

Benefits

  • Health insurance coverage.
  • Tuition reimbursement opportunities.
  • Accident and life insurance protection.
  • Retirement savings plans to support future financial stability.
  • Performance-based incentives and discretionary bonuses.
Full Job Description

Application Deadline:

07/21/2026

Address:

100 King Street West

Job Family Group:

Strategy & Change

Provides subject matter expertise in the design, development, management and implementation of assigned projects from business case development through execution. Works across BMO to deliver specific project/program business results in alignment with overall group goals.

  • Provides strategic input into business decisions as a trusted advisor.
  • Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
  • Acts as a subject matter expert on relevant regulations and policies.
  • Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
  • Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
  • Leads the execution of strategic initiatives; assesses and adapts as needed to ensure quality of execution.
  • Leads incentive strategy and governance, optimizing design, spend, and ROI while ensuring strong risk, compliance, and operational controls.
  • Leads the One Client agenda, driving cross-channel integration, referral performance, and enterprise value creation across InvestorLine, Retail, and Wealth.
  • Aligns incentives to One Client outcomes, designing cross-channel offers and measurement frameworks that drive multi-product adoption and consistent client experience.
  • Keeps stakeholders informed of messages, recommendations, decisions, process and progress.
  • Leads implementation of strategic initiatives within group and across BMO by partnering with various internal & external stakeholders as required; complexity of initiatives may vary and usually involve multiple stakeholders across the enterprise.
  • Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
  • Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
  • Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
  • Leads change management activities, ensuring cross business/group coordination and logistical support for the implementation of change.
  • Acts as a relationship manager on assigned projects/programs and ensures alignment to overall enterprise and group goals.
  • Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
  • Participates in project/program design and provides advice & subject matter expertise to achieve required business results.
  • Conducts analysis required to inform strategic recommendations and considers the “big picture” when assessing whether or not a course of action is advisable in terms of the group and enterprise goals.
  • Collaborates with internal & external stakeholders to provide business context in the design, develop and implementation of programs & solutions.
  • May network with industry contacts to gather and identify competitive insights and best practices.
  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
  • Monitors and tracks performance, and addresses any issues.
  • Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
  • Identifies enablers and key issues prior to and during implementation, raises issues with stakeholders and offers solutions to resolve issues or risks that jeopardize delivery.
  • Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
  • Implements changes in response to shifting trends.
  • Broader work or accountabilities may be assigned as needed.
  • Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

    Qualifications:

  • Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Seasoned professional with a combination of education, experience and industry knowledge.
  • Verbal & written communication skills - In-depth / Expert.
  • Analytical and problem solving skills - In-depth / Expert.
  • Influence skills - In-depth / Expert.
  • Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
  • Able to manage ambiguity.
  • Data driven decision making - In-depth / Expert.

Salary:

$94,600.00 - $176,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: 

About Bank of Montreal

The Bank of Montreal is a Canadian multinational investment bank and financial services company. It provides a wide range of personal and commercial banking, wealth management, and investment banking products and services. The bank had revenues of CAD 23.6 billion in 2020.
Learn more about Bank of Montreal
Size
45,454 employees
Market Cap
$60.9 billion
Industry
Founded
1817
5 Year Trend
+9.1%
NASDAQ

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