Intuit Inc

Senior Manager, Accuracy Guarantee

Intuit Inc • $110K — $130K *
Frisco, TX 75034In-Person
Legal & Accounting
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 6+ years of strong individual tax preparation experience with commercial software.
  • 3+ years of business tax preparation for federal and state returns (1065, 1120, 1120-S).
  • Extensive audit experience (3+ years) handling IRS and state tax resolutions.
  • 1+ year as an Accurate Guarantee Analyst.
  • Active credential required: EA, CPA, or JD; knowledge of Circular 230.
  • Strong writing skills for interpreting and simplifying technical tax information.
  • Critical thinking and problem-solving skills with a detail-oriented approach.

Responsibilities

  • Review and process analyst recommendations for small claims under $100.
  • Facilitate approval processes for claims between $100-$500 due to errors or satisfaction.
  • Handle customer escalations while adhering to TurboTax Guarantee terms.
  • Collaborate with cross-functional teams to improve customer experience.
  • Analyze confirmed Tax Accuracy issues and prepare relevant documentation.
  • Review claim resolutions for accuracy and provide information to Legal as needed.
  • Run annual programs leveraging multi-domain experts for claim reviews.

Benefits

  • Competitive pay with performance-based rewards.
  • Eligibility for cash bonuses and equity rewards.
  • Strong commitment to fair pay across demographics.
  • Access to a variety of benefits and compensation plans.
Full Job Description
If you are a highly motivated individual with strong business and individual tax preparation experience, extensive knowledge of tax laws and audit notice resolution this role may be for you! Leveraging the Intuit Value "Customer Obsession," we need you to help support Intuit TurboTax Accurate Guarantees. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play a key role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

Responsibilities

  • All responsibilities for an
  • Review and process analyst recommendations to approve small claims (<$100) under the AG small claim customer satisfaction policy.
  • Review and process analyst recommendations to approve claims between $100 and $500 for customer satisfaction or TurboTax error.
  • Facilitate approval of claims over $500 through appropriate channels, including assisting with settlement agreements for claims over $10,000.
  • Resolve customer escalations with empathy and understanding while upholding the terms of the TurboTax Accurate Guarantees.
  • Review claim resolution and customer feedback for accuracy and completeness.
  • Work closely with cross-functional teams in software development, proactive saves and tax services to enhance the customer's experience.
  • Review suspected TurboTax calculation errors and route them to the product team for research and potential program updates.
  • Prepare and run an annual program that uses multi-domain experts (MDEs) to assist with AG claim review and Tax Accuracy analysis during non-tax busy season times.
  • Maintain and update Playbooks for each AG claim type.
  • Provide information and documents to Legal upon request.
  • Analyze confirmed Tax Accuracy issues and prepare documentation such as tax research and amend instructions for internal and external customers.
  • Assist team with complex tax and program issues.


Qualifications

  • Strong individual tax preparation experience and extensive knowledge of tax laws (6 years in tax, 2 years at Intuit) for clients/customers for compensation, using commercial tax preparation software.
  • Strong business tax preparation experience and extensive knowledge of tax laws (3+ years in business tax) with federal and state business tax returns (1065, 1120 and/or 1120-S) for clients/customers for compensation, using commercial tax preparation software.
  • Extensive audit experience (3+ years) with IRS and state tax audit or notice resolution.
  • At least one year of experience as an Accurate Guarantee Analyst.
  • Strong writing skills, ability to interpret technical tax information, and translate the information into easily understandable consumer friendly language.
  • Critical thinking, problem solving, research skills and determination.
  • Must possess an active credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or practicing attorney (JD) and be able to obtain any related State licenses, certificates, permits or bonds.
  • Working knowledge of Circular 230
  • Collaborates well with cross-functional teams, while also having an intense sense of ownership and accountability for the work.
  • Able to think analytically and identify gaps in existing content and communicate actionable recommendations and suggestions for improvement.
  • Ability to follow a playbook and best practices for written content, instructional design, etc.
  • Extensive experience with and thorough knowledge of TurboTax Desktop.
  • Proficient with technology; solid knowledge of computer operations and software (Google and AI tools)
  • Ability to work in a fast-paced environment with minimal supervision.
  • Able to effectively prioritize individual and team work to ensure delivery of the highest customer value and communicate status to teams.
  • Ability to effectively communicate with higher management
  • Leadership skills to include working with small teams
  • Prior management experience


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

Keep up to date with the latest in career opportunities and company news at Intuit Inc. Personalize your subscription to receive job alerts, insider tips, and industry-leading insights that you can put to use today—all from the people who work here.

Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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