Job Title: Senior Manager, Account Management
Location: New York (Hybrid)
Salary Range: This position includes base salary plus bonus; OTE ranges from $140,000 to $200,000
Role Overview:
The Senior Manager, Account Management is a hands-on commercial leader responsible for driving revenue growth, execution quality, and accountability across a team of Account Managers. This is a true player-coach role. You will lead from the front - actively involved in expansion strategy, deal support, and complex commercial conversations - while setting the performance standard for your team. You will act as a conduit between the growth team on the ground and senior leadership, ensuring that customer signals, revenue opportunities, and operational friction points are surfaced quickly and addressed effectively.
Key Responsibilities:
- Own revenue performance across your pod, partnering closely with Account Managers to surface, structure, and close expansion opportunities while providing hands-on deal coaching and commercial support
- Directly manage, coach, and hold Account Managers accountable to revenue targets, activity standards, execution quality, and customer outcomes; responsible for structured 1:1s and performance management
- Maintain high standards for CRM hygiene, pipeline visibility, and forecast accuracy; monitor usage trends, account health, and expansion pipeline, and provide clear, data-backed reporting to senior leadership
- Serve as senior escalation point for complex or high-stakes customer issues, working cross-functionally with Operations, Product, Finance, and management to resolve root causes and escalate systemic risks when necessary
- Drive rollout and adoption of company initiatives, playbooks, and process improvements across the pod, ensuring strong cross-functional execution and alignment
What We're Looking For:
- 7+ years in Account Management, Sales, or revenue-facing roles; leadership experience required
- Strong commercial instincts with demonstrated ability to close and expand accounts
- Experience managing performance and driving accountability within a team
- High operational rigor with strong reporting and CRM discipline
- Comfortable navigating complex customer environments and cross-functional stakeholders
- Tech-savvy with experience or background in the IT hardware, SaaS, or IT services ecosystem
- Calm under pressure with strong judgment and escalation management skills
Why Join Us?
- Benefits such as a 401K, comprehensive medical, dental, and vision health insurance
- Equity in a rapidly growing, early-stage company
- Opportunity to significantly impact company direction and growth within a dynamic, collaborative environment
