Senior MAC Project Manager
We are seeking an experienced and solutions-driven
Senior Moves, Adds & Changes (MAC) Project Manager to lead complex workplace moves, relocations and space-change projects. From planning and vendor coordination to financial control and occupancy-data management, you will ensure every project is delivered safely, efficiently and with an exceptional colleague experience.
If you thrive in a fast-paced environment, excel at stakeholder management and know how to transform detailed plans into seamless workplace transitions, we want to hear from you.
What You'll Do
Lead MAC Project Delivery
- Own and manage moves, relocations, workplace changes, and associated power and data requirements across projects ranging up to and beyond $100,000.
- Coordinate multiple projects and workstreams while maintaining detailed schedules, milestones and delivery plans.
- Lead stakeholder meetings for large-scale moves and communicate project status, risks, decisions and next steps.
- Produce Microsoft Project schedules and comprehensive move documentation, including floor plans, move packs and contact lists.
- Coordinate access permits, enabling works, contractor RAMS and e-permits.
- Oversee and approve out-of-hours contractor activity when required.
- Support the broader MAC team to ensure consistent, high-quality service delivery.
Build Trusted Client Partnerships
- Serve as a primary liaison among client stakeholders, ISS teams, space planners, finance partners and subcontractors.
- Maintain regular communication with client representatives and respond quickly to short-term operational needs.
- Collect vendor proposals, communicate costs and obtain client approval before work begins.
- Provide timely updates and management information throughout the project lifecycle.
- Create an outstanding colleague experience by ensuring moves are organized, clearly communicated and delivered with minimal disruption.
Manage Vendors, Costs and Quality
- Lead subcontractors to ensure work is completed safely, on time, within budget and to the highest quality standards.
- Partner with the finance team to secure purchase orders for all approved vendor work.
- Review vendor invoices for accuracy, including labor hours, materials and billing.
- Maintain financial and project trackers documenting approved costs, authorization dates, vendor quotations, final expenses and applicable ISS markups.
- Identify opportunities to improve resource utilization, control costs and strengthen service delivery.
Maintain Occupancy Data and Reporting
- Update post-move occupancy information in WebCore accurately and promptly.
- Work closely with the portfolio optimization team to ensure occupancy information remains current and supports the overall portfolio strategy.
- Track all MAC activity and prepare accurate weekly and monthly reports.
- Maintain performance against established MAC KPIs and client reporting requirements.
- Meet regularly with senior ISS leaders and regional delivery teams to share updates, best practices and continuous-improvement opportunities.
Champion Safety and Compliance
- Ensure every move and project is completed in accordance with applicable health, safety, environmental and regulatory requirements.
- Review and approve contractor risk assessments, method statements and access documentation.
- Conduct toolbox talks, safety stand-downs and weekly site inspections as appropriate.
- Escalate safety concerns promptly and ensure all required documentation is completed and filed at project closeout.
- Confirm that existing and proposed drawings receive client approval before work begins.
Develop People and Improve Processes
- Mentor and support new team members as they build their knowledge of MAC operations and ISS standards.
- Continually evaluate current processes and recommend practical, innovative improvements.
- Promote collaboration, accountability and service excellence across every project and workstream.
What You Bring
- Extensive experience managing Moves, Adds & Changes, workplace relocations or related facilities projects.
- Strong understanding of interior fit-out, space planning, power and data coordination, and occupancy management.
- Experience overseeing subcontractors, project budgets, schedules and multiple concurrent workstreams.
- Advanced proficiency with Microsoft Office, particularly Excel, Word, PowerPoint and Microsoft Project.
- Essential working knowledge of the WebCore Occupancy Management System.
- Strong commercial awareness, including cost control, vendor quotations, purchase orders and invoice validation.
- Excellent written, verbal and presentation skills.
- Demonstrated ability to build trusted relationships with diverse stakeholders.
- Confidence making timely decisions throughout the project lifecycle.
- Ability to remain organized, resilient and solutions-focused during periods of sustained pressure.
- A consistent commitment to quality, safety and operational excellence.
What Success Looks Like
- Moves and workplace changes are delivered safely, on schedule and within approved budgets.
- Stakeholders receive clear, timely and accurate communication.
- WebCore occupancy data and project trackers remain complete and current.
- Vendors consistently meet ISS standards for quality, cost, compliance and performance.
- MAC KPIs and reporting requirements are achieved.
- Colleagues experience smooth, well-coordinated workplace transitions.
- Processes continue to evolve through collaboration, innovation and continuous improvement.
Work Environment
- This position requires extended periods of computer-based work.
- The role may require work outside standard business hours to oversee project activity.
- Candidates must be comfortable working under pressure and meeting time-sensitive deadlines.
- Ability to lift up to 10 pounds is required.
Bring your project leadership, workplace expertise and passion for exceptional service to ISS. In this highly visible role, you will help create seamless transitions, stronger workplace experiences and environments where people can do their best work.
- Apply today and help us create places that work, think and give.
