JP Morgan Chase & Co.

Senior Learning Specialist, Chase Travel

JP Morgan Chase & Co. • $80K — $95K *
Plano, TX 75025In-Person
Education, Government & Non-Profit
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in learning and development, education, or related field plus 2 years of relevant experience, or 5 years of equivalent training/facilitation experience.
  • Proven instructor-led facilitation skills and effective classroom management.
  • Strong verbal and written communication skills, with confident public speaking abilities.
  • Ability to apply adult learning methodologies and effective coaching techniques.
  • Strong organization and prioritization skills, with the ability to meet deadlines independently.
  • Demonstrated project management experience handling multiple priorities.
  • Strong interpersonal skills for building credibility and partnerships across teams.
  • Proficiency in Microsoft Office and SharePoint.
  • Basic knowledge of travel industry booking tools, such as Travelport+ and Sabre.
  • Understanding of business acumen to connect learning outcomes with performance expectations.
  • Flexibility to travel occasionally, both domestically and internationally.

Responsibilities

  • Facilitate instructor-led training sessions with effective classroom management.
  • Create an active, inclusive learning environment to support learner success.
  • Coach learners during onboarding and recurring training, giving timely feedback.
  • Reinforce performance expectations and document coaching aligned with metrics.
  • Administer knowledge checks and analyze learner performance trends.
  • Collaborate with leaders to ensure consistent coaching for learners.
  • Work with subject matter experts to align training content to business goals.
  • Build relationships with internal partners to identify workflow changes and training impacts.
  • Manage new hire training processes according to firm policies.
  • Adjust facilitation methods to meet diverse learning needs while monitoring progress.

Benefits

  • Opportunity to work with a dynamic team in the travel industry.
  • Chance to shape the future of travel professionals through training.
  • Access to a range of professional development opportunities.
  • Exposure to collaboration with leaders and subject matter experts.
  • Flexibility to adapt training methodologies to diverse learning styles.
Full Job Description
Job Description

Join a dynamic team where your passion for learning and development helps shape the future of travel professionals. You'll partner with experts across the business to deliver training that drives consistent, high-quality performance.

As a Senior Training Specialist in Chase Travel's Learning & Development Team, you facilitate instructor-led training that supports business goals and builds capability across the advisor population. You create an inclusive learning environment, adapt to different learning styles, and monitor progress to ensure strong outcomes. You collaborate closely with leaders and subject matter experts to continuously improve the training experience.
Job responsibilities
  • Facilitate instructor-led training sessions using adult learning principles and strong classroom management
  • Create an active, inclusive, and engaging learning environment that supports learner success
  • Coach learners during onboarding and recurring training, providing timely, actionable developmental feedback
  • Reinforce performance expectations and document coaching aligned to defined metrics
  • Administer written and online knowledge checks and report learner performance trends
  • Partner with leaders to ensure learners receive consistent coaching throughout their training program
  • Collaborate with subject matter experts to align training content to business objectives
  • Build relationships with internal partners to identify workflow changes and training impacts
  • Manage new hire training processes in alignment with firm policies and procedures
  • Adjust facilitation approach to meet diverse learning needs while monitoring progress
  • Support additional training-related work within the scope of the role as needed
Required qualifications, capabilities, and skills
  • Bachelor's degree in learning and development, education, or a related field and 2 years of learning and development experience, or 5 years of equivalent training/facilitation experience
  • Proven instructor-led facilitation skills, including effective instruction and classroom management
  • Strong verbal and written communication skills, including confident public speaking
  • Demonstrated ability to apply adult learning methodologies and effective coaching techniques
  • Strong organization and prioritization skills with the ability to meet deadlines with minimal supervision
  • Demonstrated project management experience managing multiple priorities concurrently
  • Strong interpersonal skills with the ability to build credibility and partnership across teams
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint) and SharePoint
  • Working knowledge of travel industry booking tools (Travelport+, Sabre)
  • Business acumen and the ability to connect learning outcomes to performance expectations
  • Flexibility to travel occasionally, domestically and/or internationally
Preferred qualifications, capabilities, and skills
  • Experience in the travel and loyalty marketing industry


About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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