Job DescriptionAre you ready to be at the forefront of live event production and AV innovation working onsite across a vibrant, dynamic campus shaping the future of education? Join the Boston University Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group. We are seeking applicants with diverse skills and experience to provide best-in-class live event, classroom, and livestream support to our faculty, staff, and students.
Position: Senior Learning & Event Technology Specialist - Events & Classrooms
We are seeking a qualified individual to join our Technology Experience & Community group as a Senior LETS Event Specialist on our AV live event and classroom support team.
You will:
- Provide hands-on support for live, hybrid, and virtual events, including expert-level event production, sound reinforcement, and Zoom, Teams, and webinar delivery across all Boston University campuses.
- Deliver advanced audiovisual (AV) support for classrooms and event spaces, ensuring reliable technology operations and high-quality user experiences for faculty, staff, students, and guests.
- Advise management on emerging technologies.
- Test and verify new solutions.
- Serve on multiple service or project teams in roles such as Subject Matter Expert or Technical Lead.
- Interface with internal and external live event clients, university leadership, integrators, vendors, and partners across the BU community.
- Creating exceptional experiences for our clients and community is our highest priority!
Please note: This is an onsite position and may require occasional evening, weekend, and/or holiday hours.
Required Skills- 5+ years of progressively responsible experience with AV and live event technology in a client support role.
- Bachelor's degree required or master's preferred, or equivalent applicable experience.
- We welcome applicants with formal education and/or equivalent hands-on experience.
- Valid driver's license.
- Ability to lift moderately heavy equipment (up to 75 pounds).
- Ability to be on call during off hours.
- Awareness of ADA/Section 508 accessibility concepts for live events and classrooms.
- AVIXA CTS preferred.
Technical Qualifications:
- Expert-level live event setup, operation, and teardown including full event productions, sound reinforcement, and client consultation, plus convention center or large-venue live production expertise.
- Advanced classroom AV support and configuration across a multi-building, city-like campus environment or similar large scale environment with break out spaces.
- Enterprise collaboration with IT, Facilities, internal partners such as Academic Affairs, and external partners.
Zoom/Teams Webinars and Rooms: expert setup, configuration, advanced troubleshooting, and client training Livestreaming and encoding:
- OBS, vMix, Wirecast, hardware encoders, Kaltura, YouTube, Vimeo, Panopto, and multi-platform delivery Hybrid and virtual event architecture, design, and execution
- Familiarity with enterprise management software (e.g., Crestron XIO or Fusion.
- Working knowledge of digital signage solutions (e.g., Appspace).
- Experience with ticketing systems (e.g., ServiceNow).
- Demonstrated interest in leveraging AI tools, emerging technologies, and automation to continuously improve AV workflows and enhance operational effectiveness.
Boston University Offers an Excellent Benefits Package:
Time Off:
- Generous time off, paid intersession break, and 13 paid holidays.
- Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
- Tuition Assistance: Competitive tuition assistance program for yourself and family members.
- Transportation: Discounted MBTA pass and additional commuting options.
- Wellness: Programs and classes at little or no cost, including workshops and personal counseling.
- Culture & Community: Access to discounts or free admission to various city art/cultural institutes around Boston.
- Public Service Loan Forgiveness.
- Pet Insurance.
