Royal Bank of Canada

Senior Learning Enablement Lead

Royal Bank of Canada$90K — $120K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in instructional design or learning enablement
  • Strong communication and presentation skills
  • Expertise in curriculum development and adult learning theory
  • Detail-oriented with a focus on quality training delivery
  • Experience with instructional design tools and learning technologies
  • Ability to work independently under tight deadlines
  • Commitment to continuous learning and innovation

Responsibilities

  • Own and develop curricula and courses for Commercial Banking Operations
  • Ensure quality and consistency of training deliverables pre-publishing
  • Lead and manage partner communications during course development
  • Coordinate course development with business objectives and requirements
  • Identify process improvement opportunities using new technologies
  • Contribute to planning for necessary course developments
  • Facilitate training as a subject matter expert in complex processes

Benefits

  • Comprehensive Total Rewards Program including flexible benefits
  • Supportive leadership focused on development and opportunity
  • Dynamic and collaborative high-performance team environment
  • Opportunity to be part of a large global organization committed to client interests and accountability
Full Job Description
Job Description

What is the opportunity?

Commercial Banking Operations (CBO) is recruiting a Senior Learning Enablement Lead to design, implement, and maintain comprehensive training programs and LMS tools to ensure employee knowledge in processes, policies, and technologies across CB Operations. In this role, you will collaborate with key stakeholders including OPO partners, and CBO leadership teams to develop modular curricula, create evaluation mechanisms, and optimize training delivery through feedback-driven improvements.

What will you do?
  • Own the development of curricula and courses in the Commercial Banking Operations space that support business growth and continuity
  • Review and ensure quality and consistency across all training deliverables including content, visuals, and functionality before publishing
  • Lead partner communication as the primary point of contact throughout course builds, handling updates, decisions, and feedback loops
  • Coordinate across teams to align course development with broader business objectives, content strategy, and technical requirements
  • Identify opportunities to improve processes through the adoption of latest technologies, including AI and automation
  • Contribute to internal planning to identify which courses need to be developed for the network
  • Facilitate training on complex processes, acting as a subject matter expert to enhance employee understanding and performance
  • Proactively identify continuous improvement opportunities to address recurring errors, service/risk gaps, and process efficiency enhancements
  • Engage in cross-skilling and training activities that support continuous learning and innovation
  • In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide


What do you need to succeed?

Must-have
  • Experience in instructional design, training development, or learning enablement
  • Strong communication and presentation skills
  • Expertise in curriculum development and adult learning theory
  • Detail-oriented approach to content and training delivery
  • Experience with training technologies and instructional design tools
  • Ability to work independently with minimum supervision and manage tight deadlines
  • Demonstrated commitment to continuous learning and innovation


Nice to Have:
  • Experience with AI and automation in learning technologies
  • Knowledge of Commercial Banking Operations
  • Experience with training assessment and evaluation tools


What's in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and work/life balance options
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • To be part of a large and growing global organization which puts client interests first and has a culture of fairness and accountability


Job Skills
Instructional Design, Organizational Change Management, Solution Evaluation, Training and Development, Training Evaluations

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-15

Application Deadline:

2026-07-10
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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