We are seeking a collaborative and detail-oriented professional with hands-on experience implementing and supporting Zip and Agiloft contracting platforms to support the development and delivery of educational and training materials for the implementation of a new enterprise-wide contracting system. This role will partner with a cross-functional operations team to create learning content that enables successful adoption of new processes, technologies, and ways of working across the organization.

What You Will Do:

Key Responsibilities:

• Draft and coordinate change management plans including creation, drafting and organizing materials to be used for process education and system training sessions.
• Map streamlined process workflows across Legal, Procurement, and Policy Operations, to support process and system changes, and develop training and educational materials to drive adoption across R&D and other business teams.

Training & System Enablement

• Build clear education and training materials for new process and software tools.
• Create easy-to-use user guides, presentations, videos, and e-learning modules.
• Coordinate training sessions, including scheduling, distributing invitations, and communicating session details to participants.
• Capture training outputs and developed comprehensive FAQs and knowledge-based documentation to support user adoption, knowledge retention, and ongoing operational efficiency.

Your Profile:

• Experience: 4+ years in change management, training, or organizational development.
• Requirements: Familiarity with Agiloft and Contract Lifecycle Management (CLM) concepts is required.
• Preferred: task orchestration and process automation preferred. Pharmaceutical experience is helpful but not required.

• Work Style: Proven ability to work independently from home and collaborate effectively on-site (Hybrid Role).
• Skills: Strong communication skills with an ability to unite cross-functional teams. Quick learner.

• Certifications: Prosci, ADKAR, or similar training credentials are a plus.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our to read more about the benefits ICON offers.