RH

Senior Leader, Home Delivery

RH • $110K — $130K *
Baltimore, MD 21215In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of leadership experience in home delivery or warehouse operations
  • Strong skills in hiring, training, and employee performance management
  • Knowledgeable in profit and loss management and related business processes
  • Excellent communication and interpersonal skills across diverse teams
  • Deep commitment to delivering exceptional customer service
  • Proficient in MS Word and Excel for daily tasks
  • Willingness to meet clients in specified territories

Responsibilities

  • Live out company vision, values, and beliefs daily
  • Coach and mentor team members for optimal performance
  • Strategically plan and manage daily operations and workflow
  • Oversee P&L management including analysis and reporting
  • Align home delivery services with luxury brand standards
  • Evaluate logistics vendors on performance metrics
  • Implement continuous improvement initiatives based on compliance audits
  • Resolve escalated customer service issues promptly

Benefits

  • Comprehensive employee training and development programs
  • Opportunity to influence customer experience in a luxury retail environment
  • Work within a people-first organizational culture
  • Engage with a diverse team across various functions
  • Involvement in strategic decision-making processes
Full Job Description
Job Description

As Senior Leader, Home Delivery you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.

YOUR RESPONSIBILITIES

  • Live Our Vision, Values and Beliefs every day
  • Assess, coach, train, mentor and develop direct reports to perform at an optimal level
  • Strategically plan, direct and oversee daily workflow and deliverables across all functions
  • Own all facets of P&L management and accountability, including analysis and reporting
  • Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries
  • Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery
  • Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards
  • Address and resolve escalated customer service issues in a timely and thorough manner


OUR REQUIREMENTS

  • 5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers
  • Adept at hiring, training, coaching and executing all facets of employee performance
  • Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles
  • Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skills
  • Relentless passion for providing world-class service within the organization and to our customers
  • Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position
  • Ability to visit clients in assigned geographic territory
  • Must pass background, MVR and drug screen


PHYSICAL REQUIREMENTS

  • Ability to lift at least 50lbs


About RH

RH (formerly Restoration Hardware) is a luxury home furnishings retailer that offers furniture, lighting, textiles, bathware, decor, and outdoor products. The company operates through its retail galleries, source books, and websites. RH's products are designed to appeal to affluent consumers who are interested in high-end, modern home decor. The company has been expanding its product offerings and store footprint in recent years, and has also launched a hospitality business that includes restaurants and boutique hotels.
Learn more about RH
Size
5,700 employees
Market Cap
$6.1 billion
Industry
Retail & Consumer Goods
Net Income
$210 million
5 Year Trend
+12%
Revenue
$2.7 billion
NASDAQ
RH
* Ladders Estimates

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