Marsh McLennan

Senior Leader, Benefits

Marsh McLennan • $100K — $130K *
Ottawa, ON K1G 3J6In-Person
Finance & Insurance
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant discipline or equivalent education and experience.
  • 12+ years of progressive leadership experience in group or retiree benefits or employee benefits administration, ideally with P&L responsibility.
  • Deep technical knowledge of group and retiree benefits products and regulatory requirements.
  • Proven experience leading leaders across various functions such as administration, underwriting, and client service.
  • Strong commercial acumen with pricing, underwriting governance, and margin management experience.

Responsibilities

  • Set the strategic direction and growth plan for the Group & Retiree Benefits business.
  • Lead business transformation by identifying opportunities for innovation and simplification.
  • Guide and develop a multidisciplinary leadership team for integrated solutions and improvement.
  • Foster a client-centric culture emphasizing service excellence and operational efficiency.
  • Define and monitor key performance indicators related to client retention and profitability.
  • Serve as a senior escalation point for carriers, plan advisors, and major clients.
  • Champion technology modernization and AI-enabled initiatives for enhanced decision-making and delivery.

Benefits

  • Professional development opportunities and support from leaders.
  • A vibrant and inclusive culture fostering collaboration and innovation.
  • A range of career opportunities and rewards to enhance well-being.
Full Job Description
Company:
Victor

Description:

We are seeking a talented individual to join our Benefits team at Victor Canada. This role will be based in Canada. This is a hybrid role that has a requirement of working at least three days a week in the office.

This senior leadership role is responsible for the overall direction and performance of the Group & Retiree Benefits business in Canada.

The leader will partner closely with internal stakeholders, carriers, plan advisors, and key clients to drive growth, strengthen operations, and elevate the client and colleague experience. This role will also play a critical part in advancing transformation through innovation, technology, and AI-enabled solutions.

We will count on you to:
  • Set the strategic direction and growth plan for the Group & Retiree Benefits business, aligned to firm and market objectives.
  • Lead the transformation of the business by identifying opportunities to simplify, innovate, and reimagine how work is delivered across the operating model.
  • Guide, mentor, and develop a multidisciplinary leadership team across administration, underwriting, sales, and client service to deliver integrated solutions, strong execution, and continuous improvement.
  • Foster a client-centric and innovation-oriented culture focused on service excellence, operational efficiency, and measurable business impact.
  • Accountable for divisional P&L performance, driving profitable growth.
  • Define, monitor, and report on key KPIs including client retention, service levels, profitability, new business win rate, productivity, and operational effectiveness.
  • Serve as the strategic partner and senior escalation point for carriers, plan advisors, and major clients.
  • Negotiate and manage commercial agreements, SLAs, and contracts with carriers and key partners.
  • Champion technology modernization, process automation, data analytics, and AI-enabled initiatives to improve scale, quality, speed of delivery, and decision-making.
  • Build a high-performing, inclusive organization by attracting, retaining, and developing top talent, while creating clear cross-functional accountability.
  • Represent the business internally and externally to strengthen market position, expand relationships, and advance growth opportunities.
  • Stay informed on market trends, emerging technologies, and client needs to identify new solutions and competitive advantages.


What you need to have:
  • Bachelor's degree in a relevant discipline or equivalent education and experience.
  • 12+ years of progressive leadership experience in group benefits, retiree benefits, or employee benefits administration, ideally with P&L responsibility.
  • Deep technical knowledge of group and retiree benefits products, administration processes, and regulatory requirements.
  • Proven experience leading leaders across administration, underwriting, sales, and client service.
  • Strong commercial acumen with experience in pricing, underwriting governance, margin management, and P&L leadership.
  • Demonstrated track record of leading business transformation, operational modernization, and change management in a complex environment.


What makes you stand out:
  • Experience implementing technology, automation, data, and AI-enabled solutions to improve performance, productivity, and client outcomes.
  • Strong ability to translate strategic priorities into practical execution and measurable results. • Relevant industry certifications, such as CEBS.
  • Excellent stakeholder management, negotiation, and communication skills.


Why join our team:
  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.


Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

#VictorCA

This is a New position.

About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

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