JP Morgan Chase & Co.

Senior Lead Site Reliability Engineer

JP Morgan Chase & Co.$130K — $160K *
Plano, TX 75024In-Person
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Formal training or certification in site reliability engineering concepts with 5+ years of practical experience.
  • Advanced understanding of site reliability culture and principles with demonstrable implementation experience.
  • Expertise in observability, including monitoring, alerting, and telemetry collection.
  • Experience with enterprise-authorized AI capabilities for enhancing reliability workflows.
  • Ability to establish safe AI practices within operations, ensuring security and auditability outcomes.
  • In-depth knowledge of software applications and technical processes in one or more areas.

Responsibilities

  • Creates and delivers high-quality designs, roadmaps, and program charters alongside the engineering team.
  • Mentors technologists on technical and business issues, fostering a strong site reliability culture.
  • Collaborates to implement observability and reliability designs for stable complex systems.
  • Utilizes enterprise AI tools to improve operational decision-making and incident analysis.
  • Drives debugging and evolution of critical components by understanding interdependencies.
  • Provides ongoing guidance and solutions to support the firm's growth initiatives.
  • Contributes to the site reliability community through forums, guilds, and conferences.

Benefits

  • Opportunities for professional growth and development within a leading financial institution.
  • Access to cutting-edge technologies and tools.
  • Participation in internal forums and communities of practice.
  • Mentorship and collaboration opportunities with industry professionals.
Full Job Description
JOB DESCRIPTION

As a Senior Lead Site Reliability Engineer at JPMorgan Chase within the Corporate and Investment Bank (CIB) Management and Support Functions, Payments Technology team, you work with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. You will ensure those NFRs are accounted for in your products’ design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production. 

Job Responsibilities
  • Creates and delivers high quality designs, roadmaps, and program charters alongside the engineering team
  • Acts as a key resource and mentor for technologists in your area seeking advice on technical and business issues, and serves as a culture carrier and site reliability adoption champion for your team
  • Collaborates with others to create and implement observability and reliability designs for complex systems which are robust, stable, and do not incur additional toil or technical debt
  • Uses enterprise-authorized AI capabilities within the work environment to accelerate reliability design and operational decisioning (e.g., incident/post-incident analysis and requirements traceability), validating outputs and handling operational data according to sensitivity and security requirements.
  • Drives evolution and debugging of critical components by understanding application and platform interdependencies and limitations
  • Provides comprehensive and ongoing guidance, tools, and solutions to support the firms’ growth
  • Make significant contributions to JPMorganChase’s site reliability community via internal forums, communities of practice, guilds, and conferences
  • Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., testing/validation automation and production readiness), ensuring traceability/auditability, resiliency, and security controls. 
Required qualifications, capabilities, and skills
  • Formal training or certification on site reliability engineering concepts and 5+ years applied experience 
  • Brings an advanced understanding of site reliability culture and principles and a track record of demonstrating how to implement site reliability within an application or platform
  • Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection
  • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve reliability engineering workflows with strong validation habits and awareness of data sensitivity.
  • Ability to set team practices for safe AI usage in operations (e.g., review/approval expectations and escalation paths) while maintaining resiliency, security, and auditability outcomes.
  • Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines

Preferred qualifications, capabilities, and skills
  • Demonstrated ability to communicate data-based solutions with complex reporting and visualization methods
  • Recognized as an active contributor of the engineering community
  • Strong communication skills and a desire to mentor and educate others on site reliability engineering principles and practices 

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

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Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

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Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

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Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

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Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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