Brief Overview of Position:Strategic Operational Solutions (STOPSO) is seeking candidates for the Senior Knowledge Management Technician role that serves the organization. This role could be filled both onsite at a Government facility or at a contractor provided facility.
Primary Responsibilities:The Senior Knowledge Management Technician leads development, governance, lifecycle management, and optimization of USPTO knowledge articles supporting Service Desk, APR, UCC, and self-service operations.
Additionally, in this position you will:
- Develop and maintain enterprise knowledge articles.
- Perform knowledge quality reviews.
- Support AI-enabled knowledge management initiatives.
- Conduct knowledge audits and lifecycle reviews.
- Coordinate with service owners and technical teams.
- Drive self-service content improvements.
Qualifications:- Five (5) years of knowledge management experience.
- Experience with ServiceNow Knowledge Management.
