Job DescriptionAs the Senior Key Account Manager, you play a critical role in customer relationship and account strategy, ensuring customer satisfaction and long-term growth. This role will have a heavy focus in managing the program and contract implementation.
Key responsibilities include:
- Support Tool Development and Release processes
- Actively research, identify and develop collaborative customer relationships.
- Formulate sales strategy in alignment with sales plan using knowledge of the market and competitors. Identify and develop the company's unique selling propositions and differentiators.
- Identify opportunities for campaigns, services, solutions, and distribution channels that will lead to an increase in sales.
- Develop and present solutions to decision makers at customer.
- Forecast, track, and record sales activities to meet or exceed targets.
- Track and report global revenue sharing with customer
- Lead contract amendment(s) and/or contract renewal both internally and with customer
- Support Customer Service in resolution of dealer issues, locally and globally
- Assist in the maintenance of the customer ecommerce platform
- Support new dealer account setup and account changes
- Be self-dependent in the analysis and evaluation of complex customer requirements.
- Collaborate with internal product and service owners to deliver product and service features, functions, and specifications in alignment with customer needs.
- Assist in global product launches and customer initiatives.
Qualifications- Bachelor's degree or equivalent relevant experience required.
- Minimum of 5+ years of related account management or project management experience.
- Must be highly organized and able to effectively handle numerous projects, initiatives, and issues within established due dates. Preferably with experience leading global, cross-functional project team.
- Prefer experience working with technical and/or complex solutions.
- Must have the ability to develop a winning strategy that solves customer concerns.
- Must have proven track record of meeting or exceeding objectives.
- Excellent presentation skills - deliver professional content in a passionate way required.
- Flexibility to meet changing business / customer demands.
- Typical travel - 25%, may periodically increase as needed.
- Must be within a commutable distance to facility. Relocation support not offered.
- Must be eligible to work in the US without VISA sponsorship.
- Not eligible for internal VA/VN international assignment.
Additional InformationComprehensive Benefit Offering - All benefits are effective DAY 1!
- Medical, Dental & Vision
- Life and Supplement Life
- Long and Short Term Disability
- Paid Time Off & Holidays
- 401K - with generous company match
- In addition to 401K, additional retirement benefit 100% company paid
- Annual bonuses
- Tuition Assistance
- Paid Volunteer Time
- Associate Discounts on Bosch products like home appliances, power-tools, thermal products like tank-less water heaters and more
