We are looking for a Senior Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The Senior Java IVR Application Developer will work with project teams, third-party suppliers, internal IT teams, and business partners to develop, support, and improve voice contact center systems. The role requires a strong understanding of IVR platforms, solid troubleshooting skills, and effective communication with stakeholders at all levels. In this role, you will develop and maintain cloud-based, stateful IVR applications aligned with business and technical requirements. Responsibilities include hands-on development, collaboration with project managers, application configuration using SQL, and implementing operational improvements to deliver a reliable, high-quality IVR experience for millions of customers. Responsibilities: - Design, develop, and maintain IVR applications based on business and technical requirements - Integrate IVR solutions with key internal services - Monitor IVR systems and implement operational improvements to enhance customer experience - Troubleshoot and resolve issues within the voice contact center and IVR environments - Collaborate with project managers to ensure the timely and high-quality delivery of solutions - Work independently while supporting a regional business unit aligned with global objectives - Participate in forward-looking initiatives to improve call steering and IVR architecture - Communicate technical concepts clearly to both technical and non-technical stakeholders Qualifications - 7+ years of software development experience - Proficiency in Java EE and Spring Boot / Spring Core - Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns - Hands-on experience with cloud platform engineering, preferably AWS - Experience working with SQL for application configuration and data-driven logic - Strong troubleshooting and analytical skills - Effective communication and presentation skills - Ability to work independently in a fast-paced, global environment Nice to have - Hands-on experience developing IVR applications - Understanding of IVR platforms and voice contact center systems - Experience with speech standards (VoiceXML, SRGS, MRCP, CCXML) Additional Information We offer: - Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - ForeverRemote work culture: make the most of the flexibility that comes with remote work. - Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.