POSITION SUMMARY:The
Senior IT Systems Analyst is responsible for the development, configuration, continuous improvement and support for hospital system applications, primarily
Epic Professional Billing Claims. The analyst will routinely perform in-depth analysis of workflows, data, and technical documents associated with the application area. The analyst will design, build, test, install and maintain solutions related to assigned applications.
Responsibilities- Translate best practices in Epic Revenue Cycle, specifically Resolute Professional Billing Claims and Remittance into application and technology designs.
- Analyzes application release notes and technical specs to identify impact and opportunities; plans and executes on new functionality in upgrades.
- Evaluates current state processes and identifies gaps to future state goals related to IT application utilization.
- Provides ongoing analysis, technical and functional support for systems throughout the organization.
- Independently manages assigned project tasks to remain on track with timelines; proactively communicates risks, delays and issues.
- Demonstrates ability to communicate information to internal and external customers in a clear and concise manner and delivers difficult/sensitive information tactfully.
- Represents application area in operational meetings at corporate, service line and facility levels.
- Mentors' teammates in application design and support.
- Leads testing efforts and ensures issues are identified, tracked, reported on and resolved in a timely manner.
- Participates in business continuity planning and assists with the development of disaster recovery measures.
- Participates in after-hours support On-Call rotation.
QualificationsRequired Qualifications- Bachelor's degree in related field of study
- Additional years of experience may substitute for the required education on a year-for-year basis.
- 4+ years of experience in applicable business area (Revenue Cycle, operational or IT systems support).
- Current Epic Resolute Claims and Remittance Administration certification.
- Knowledge of end-to-end revenue cycle and best practices.
- Experience in data analysis and report generation with Epic Slicer Dicer and Reporting Workbench.
- Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions.
- Strong understanding in the areas of application technology and system design.
- Basic project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan).
- Excellent oral and written communication skills.
Preferred Qualifications- 3 years of experience working within Information Technology implementing and supporting applications
- Experience working in a healthcare environment, Epic Resolute Professional Billing or healthcare IT
- Experience with regulatory reporting and regulatory requirements in applicable clinical area.
