OverviewWe're hiring a hands-on Senior IT Systems Administrator to lead on-site IT operations at our Aurora, CO printed circuit board manufacturing facility (~230 employees), supporting a broader U.S. organization of ~800 employees.
This is a "player-coach" role: you'll own site IT, work directly with users (including on the production floor), and oversee an outsourced IT helpdesk to ensure fast, high-quality support. You should be equally comfortable troubleshooting at a desk, on a manufacturing line, or coordinating escalations with external partners.
What You'll DoOn-Site IT Leadership- Serve as the primary IT contact for the Aurora facility
- Support both office and manufacturing floor environments
- Provide rapid response to production-impacting issues
Hands-On Support- Troubleshoot hardware, software, network, and connectivity issues
- Set up and support laptops, desktops, printers, and mobile devices
- Support shop-floor tech (shared workstations, barcode scanners, label printers, etc.)
- Handle onboarding/offboarding (accounts, access, equipment)
Infrastructure & Systems- Administer servers, Active Directory/Azure AD, and file systems
- Support virtualization (VMware/Hyper-V) and backups
- Maintain network infrastructure (switches, firewalls, VLANs, Wi-Fi, VPN)
- Monitor system performance, uptime, and patching
Manufacturing Systems Support- Support systems connected to production (MES, ERP interfaces, machine PCs/HMIs)
- Troubleshoot issues impacting manufacturing uptime
- Coordinate with engineering, operations, and equipment vendors
Vendor Management (Outsourced Helpdesk)- Monitor ticket queues, SLAs, and service quality
- Escalate and step in on critical or unresolved issues
- Ensure tickets are properly handled and documented
- Drive continuous improvement with the support vendor
Incident & Asset Management- Own resolution of high-impact incidents
- Perform root cause analysis and prevent recurrence
- Track and manage IT assets and inventory
Security & Documentation- Enforce security best practices and access controls
- Support audits, patching, and endpoint protection
- Maintain clear documentation and procedures
Requirements
Required- 7+ years of IT systems administration experience
- Strong hands-on skills in Windows, networking (TCP/IP, DNS, DHCP, VLANs, VPN), and Active Directory/Azure AD
- Experience supporting manufacturing or similar operational environments
- Experience working with outsourced or managed service providers
- Strong troubleshooting skills in fast-paced, uptime-critical settings
Preferred- Experience with MES/ERP in manufacturing
- Familiarity with OT/industrial environments
- Experience with Intune, JAMF, SCCM, or similar tools
- Cloud experience (Azure/AWS)
- Scripting (PowerShell, Python, Bash)
Key Traits- Hands-on, proactive, and accountable
- Comfortable on a production floor as well as in office settings
- Able to balance tactical work with vendor oversight
- Calm and effective during high-impact incidents
Work Environment- 100% on-site in Aurora, CO
- Occasional interaction with manufacturing floor (PPE may be required)
- On Call support for maintenance or incidents
- Some physical work (lifting equipment, cabling, etc.)
