Description: - Diagnose, troubleshoot, and resolve hardware, software, and network issues with minimal supervision
- Manage daily workload by addressing incoming tickets in ServiceNow and assisting end users through physical walk-ins.
- Provide hands-on guidance to end users while resolving issues
- Conduct root cause analysis and confirm resolution through testing and follow-up
- Provision, image, and configure systems for new hires, contractors, and interns
- Perform full-cycle desktop support including OS deployments, software upgrades, configurations, and data migrations for Windows, macOS, and Linux systems
- Manage and troubleshoot enterprise printers, scanners, and multifunction devices
- Create, manage, and audit Active Directory and LDAP accounts, groups, and permissions
- Assist with server, network, and storage administration tasks as needed
- Document solutions in the IT knowledge base with clear, accurate, and technically detailed entries
- Maintain an accurate, audit-ready inventory of hardware, software, and licenses
- Procure, track, and maintain hardware and software assets to meet stocking requirements
- Collaborate with other Enterprise IT teams to implement best practices and maintain compliance standards
- Participate in scheduled off-hours support for critical incidents
Minimum Qualifications:- Minimum 5 years of enterprise IT support experience in a multi-platform environment
- Ability to obtain a security clearance (active clearance desired)
- Minimum High School Diploma or equivalent
- Advanced proficiency with Windows 10/11, macOS, and major Linux distributions
- Strong knowledge of enterprise software including Microsoft 365, VMware, and engineering/scientific tools such as Matlab
- Strong knowledge of Active Directory administration including Group Policy and delegated permissions
Preferred Qualifications - Certifications such as CompTIA Security+, Network+, Linux+, or equivalent professional credentials
- Proven ability to work independently, manage multiple priorities, and succeed in fast-paced, rapidly changing environments with minimal supervision
- Strong analytical, and diagnostic skills
- Consistent record of delivering high-quality customer service and building strong user relationships
Pay InformationFull-Time Salary Range: $82,000 - $103,000
The salary range listed is based on external market data. Offers are based on factors, such as but not limited to, the candidate's experience, education, training, key skills/critical skills, security clearances, and prevailing market and business conditions.
STR is a growing technology company with locations near Boston, MA, Arlington, VA, near Dayton, OH, Melbourne, FL, and Carlsbad, CA. We specialize in advanced research and development for defense, intelligence, and national security in: cyber; next generation sensors, radar, sonar, communications, and electronic warfare; and artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around us.
STR is committed to creating a collaborative learning environment that supports deep technical understanding and recognizes the contributions and achievements of all team members. Our work is challenging, and we go home at night knowing that we pushed the envelope of technology and made the world safer.
STR is not just any company. Our people, culture, and attitude along with their unique set of skills, experiences, and perspectives put us on a trajectory to change the world. We can't do it alone, though - we need fellow trailblazers. If you are one, join our team and help to keep our society safe! Visit us at www.str.us for more info.
