Senior IT Support Specialist supports employees in their daily use of IT systems and ensures the stability, security, and efficiency of the IT infrastructure. This role plays a key part in minimizing downtime, improving user experience, and maintaining seamless day-to-day business operations across the organization.
By executing responsibilities, the Senior IT Support Specialist ensures high-quality technical support, continuous improvement of IT processes, and reliable performance of all IT systems.
Your responsibilities:- Provide onsite and remote IT support to end users, including senior leadership
- Diagnose and resolve technical issues related to computers, servers, mobile devices, printers, networks, and business systems
- Install, configure, test, and maintain hardware and software
- Monitor and maintain local IT infrastructure, proactively resolving incidents and outages
- Coordinate with global IT teams and external vendors on issue resolution
- Lead and support implementation of new technologies and corporate IT initiatives
- Train users and IT staff on systems usage and troubleshooting
- Support investment projects, including hardware upgrades and replacements (e.g. PCs, scanners, printers, AV equipment)
- Participate in budgeting and cost monitoring for IT-related expenses
- Maintain accurate documentation and inventory of IT assets
- Build and maintain a knowledge base of resolved issues
- Provide proactive recommendations for system upgrades, repairs, and improvements
- Ensure continuous improvement of IT processes and propose optimization actions
- Manage workload effectively, prioritizing tasks in alignment with business needs
Our expectations:- 8+ years of hands-on IT support experience
- Strong troubleshooting skills and proactive, independent working style
- Excellent communication skills, supporting users at all levels
- Solid knowledge of IT infrastructure (Windows 10/11, servers, virtualization)
- Good understanding of networking (TCP/IP, routing, switching, Wi-Fi)
- Experience with ITSM tools and ITIL principles
- Familiarity with imaging and deployment solutions
- Well-organized, reliable, with strong attention to quality
- Experience in manufacturing environments (nice to have)
- Relevant certifications, e.g. Microsoft (nice to have)
- Degree in a related technical field (preferred)
- English proficiency at minimum B2 level
We offer:We offer a competitive benefits package including many options such as medical, dental, vision, life insurance, FSA, 401(k), and wellness incentives.
If you are a current CANPACK employee, please apply through your Workday account.
