Senior IT Specialist We are looking for a skilled
Senior IT Specialist to join our team and play a key role in delivering efficient, reliable IT support and system administration. This role requires someone with strong support desk expertise, system administration skills, and a sharp ability to communicate with both internal users and external vendors. The ideal candidate will take initiative in process documentation, manage technology change, and support the ongoing implementation and optimization of company systems.
KEY RESPONSIBILITIES- Act as the first point of escalation for technical issues and service desk support requests.
- Ensure timely resolution of incidents and implementation of IT improvements.
- Help administer and manage Microsoft 365 Exchange, Entra, JAMF environments.
- Help manage system implementations, upgrades, and migrations with a focus on user experience and minimal disruption.
- Create, document, and roll out IT processes and SOPs for both internal teams and MSP use.
- Support IT change management initiatives and new system onboarding across the organization.
- Monitor systems performance and proactively identify opportunities for increased efficiency and security.
- Provide high-level user support and training for key business systems.
- Maintain asset tracking and software licensing records.
REQUIRED EXPERIENCE- 5+ years of professional experience in an IT Support, Systems Administrator, or Senior Help Desk role.
- Expertise with Microsoft 365 Administration, Slack Enterprise, and Entra/Exchange.
- Familiarity with both Microsoft and Apple operating systems, including device setup, troubleshooting, and user support.
- Experience working with new or emerging cloud-based systems, including evaluating, implementing, and supporting SaaS tools.
- Proficiency with change management best practices and new system implementation.
- Strong skills in technical writing and documentation for internal and end-user processes.
- Ability to communicate clearly with both technical and non-technical users.
NICE TO HAVE- Experience supporting a hybrid or fully remote workforce.
- Ability to collaborate cross-functionally with HR, Operations, Finance, and other departments across the agency to support business-aligned IT initiatives.
- Knowledge of cybersecurity tools or frameworks, such as endpoint detection and response, multi-factor authentication, and email filtering solutions.
- Confidence in presenting new processes and tools to internal teams through clear documentation or live training sessions.
PERKS AND BENEFITS - Incredible company culture - we are passionate about the impact we make every day; we balance freedom with responsibility, and we aim for a consultative, transparent, and communicative approach in both our internal and client relationships
- Diverse and forward-thinking environment
- Great career growth opportunity-you'll have direct access to agency leadership
- Company-assisted medical insurance programs, life insurance, optional vision and dental insurance programs, and short-term and long-term disability offered
- 401(k) with employer matching
- Company events and industry conferences
