JOB SUMMARY

This role oversees all site technology systems, including IT and operational technology (OT). Responsibilities include networks, servers, storage, telecommunications, disaster recovery, terminal operating systems (TOS), and systems such as crane and gate OCR and PDS. The position ensures technology supports safe, efficient operations through strong system performance, security, and continuous improvement.

NATURE AND SCOPE

The primary function is to devote energies to overall management and direction of all information systems design, implementation and maintenance of automated terminal operation systems. This is an onsite position, based at TraPac's terminal at the Port of Oakland.

The incumbent will report regularly to the Director, Corporate IT Field Operations and the Information Technology Department staff on overall status of departmental issues.

ESSENTIAL FUNCTIONS

The following describes the general nature and level of work performed and is not intended to be a comprehensive list of all duties. Additional responsibilities may be assigned as required.

Manage all site technology systems, including both Information Technology (IT) and Operational Technology (OT), such as networks, servers, storage, telecommunications, disaster recovery, terminal systems (e.g., TOS, GOS, etc.), and operational systems including crane and gate OCR and PDS.

Oversee the procurement, maintenance, and lifecycle management of all technology systems to ensure reliability, performance, and continuous improvement.

Monitor system performance and availability, ensuring uninterrupted service and optimal operational efficiency.

Provide technical support and guidance to users of systems, hardware, and related technologies.

Develop, implement, and maintain department standards, policies, and operating procedures.

Manage vendor relationships, including preventative maintenance programs and service contracts for all systems and equipment.

Contribute to the management of the department operating budget through ongoing analysis and control of expenditures.

Lead continuous improvement efforts by evaluating new and emerging technologies to support terminal operations and maintain competitiveness.

Develop and deliver training programs to ensure effective use of systems and promote adoption of new technologies.

Maintain effective communication of system status, issues, and updates with stakeholders across departments.

Collaborate with operational and business teams to understand requirements and ensure technological solutions align with company goals and priorities.

Ensure systems are secure, reliable, and aligned with operational needs, including participation in incident response and after-hours support as required.

Manage staff scheduling, including rotation for weekend and after-hours coverage.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sedentary Work

• Position requires sitting most of the time. Standing and walking are required occasionally. Position requires ability to exert minimal force up to 25 pounds occasionally and minimal force to carry, lift, pull and otherwise move objects frequently.

• Climbing: agility required to ascent or descent stairs, ramps, ladders and similar equipment, i.e., bridge or structure to embark or disembark vessel
• Walking and Standing

• Ability to move freely about the office
• Must have the capacity to stand for a sustain amount of time when necessary

• Bend at the waist: ability to bend the body downward, forward or side to side
• Reaching: ability to extend hands or arms in any direction
• Balance: exceeding the ordinary need for balance in maintaining body equilibrium to prevent falling when climbing on unstable surface
• Kneeling: ability to bend legs at knee or come to rest on knees
• Repetitive Motion and Machine Operation

• Ability to sustain continuous minimally strenuous body movements such as keyboarding
• Will be required to operate various office tools, instruments and machines (fax/copy machines, computers, etc.)

• Speaking, Hearing, Talking and Sight

• Must be able to communicate efficiently, both orally and in writing
• Ability to receive information through oral communication
• Able to work in an office environment with a moderate noise level
• Requires clarity of vision with or without corrective lenses

• Ability to drive company vehicles

• On even and uneven surfaces, around heavy cargo handling equipment and construction zones.

JOB QUALIFICATIONS

EDUCATION

Bachelor's degree (BS/BA) in Information Technology, Computer Science, or related field;

or Associate degree with equivalent relevant experience

EXPERIENCE
• Minimum 10 years of progressive IT experience, including at least 5 years leading teams and managing contractors (5-10 individuals)
• Experience managing and delivering IT projects and initiatives
• Hands-on experience with:

• Active Directory administration
• Microsoft 365 (O365) and Azure environments
• Network fundamentals (TCP/IP, network operating systems)
• VoIP phone systems
• Virtualization platforms (VMware ESX/vSphere)
• Server and operating systems (Windows Server, Linux, macOS)

• Experience in supporting or working within industrial or operational environments is preferred

SKILLS AND APTITUDES
• Strong leadership and team management skills, including mentoring and developing staff
• Ability to coordinate service delivery across IT teams, vendors, and business stakeholders
• Strong organizational, planning, and time management skills
• Proven ability to break down complex problems into actionable solutions
• Experience developing processes, documentation, and operational standards
• Strong analytical, problem-solving, and decision-making skills
• Ability to lead the scoping, design, implementation, and testing of technology solutions
• Effective communication skills, with the ability to work across diverse teams and with senior leadership
• Ability to manage multiple priorities in a fast-paced, operational environment
• High level of ownership, accountability, and follow-through

OTHER DESIRABLE SKILLS AND EXPERIENCE
• Experience with Position Detection Systems (PDS) / Real-Time Location Systems (RTLS), such as Mi-Jack Mi-Star or Kalmar SmartPort
• Experience with crane and gate Optical Character Recognition (OCR) systems (e.g., ABB, Certus, Nascent, Lynxis)
• Experience supporting logistics, terminal, or transportation systems (e.g., RFID, GPS, TOS)
• Experience assessing and developing preventative maintenance programs and managing vendor service contracts.
• Exceptional analytical ability to coordinate installations, upgrades, and evaluate operational issues of computer systems
• Excellent time-management, self-motivation, and communication (both written and verbal) abilities
• Ability to plan, develop, document, communicate, train, and lead others to project completion
• Ability to work in a self-directed manner
• Ability to take a project from start to finish with the ability to make sound decisions and recommendations
• Must be able to handle multiple situations under time constraints
• Ability to work well with systems users
• Thorough follow-up and focus on issues until resolved and summary on closed issues
• IT Service Desk leadership
• Experience working in a 24/7 operational environment with after-hours support requirements
• Experience working with and communicating with senior leadership
• Embodies a high level of ownership of IT support as the point person for regional locations.
• Possession of a valid, unrestricted driver license and acceptable driving record.

*Additional benefits: Fully-paid health insurance, 401(k) match up to 6% of eligible pay, 7% annual retirement contribution, and more!