Job Description:
This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.
Identity and Access management (IAM) operations team is accountable for the successful delivery of all operational services globally for the IAM applications and infrastructure of the bank. This team supports a wide range of IAM production applications related to Single Sign On, Consolidate Directory Services Network (CDSN)/LDAP, Federated Identity (aka SAML), PKI infrastructure and tools, Extended Authentication Services, Strong Authentication, and Splunk. This includes problem engagement during triage, service restoral, identification of root cause, and facilitation and co-ordination of identification of root cause and permanent fix resolution – in accordance with agreed upon practices.
The ideal candidate should have experience in Ping Identity products such as Ping Federate, Ping Access and Ping Directory. They should have extensive knowledge and hands on experience in MFA technologies. Must have working hands-on knowledge of Access management and entitlement technologies. Must have expert level of Linux experience and must be well versed in Splunk queries.
Responsibilities:
Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
Will serve as a senior member of the Identity and Access Management (IAM) Operations team, providing Level 2 and Level 3 production support for critical IAM applications and services.
Responsible for troubleshooting and resolving complex production issues, supporting service restoration efforts, and ensuring the stability, availability, and operational integrity of the bank's Identity, Authentication, and Access Management platforms.
Perform detailed reviews of release documentation, including DTS reviews, and provide feedback and recommendations to application partners and management to support successful change implementation.
Lead and execute application and integration releases, including weekend deployments, while ensuring compliance with operational, change management, and risk management standards.
Own problem management activities, including root cause analysis, remediation planning, and resolution of audit-related findings. He will develop and maintain operational and release procedures for Single Sign-On (SSO), Extended Authentication Services, and Access Management platforms, collaborate on team initiatives to improve operational efficiency and resiliency, and provide technical leadership and mentorship to team members to strengthen the overall capabilities of the organization.
Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
Develops software solutions to address manual and repeatable work or inefficient processes
Conducts on-site evaluations of third-party products being considered for firm adoption
Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains
Required Qualifications:
10+ years of current production support experience on Ping Access, Ping Federate, Ping Directory, MFA technologies, PKI, Splunk & Linux.
Excellent knowledge of Identity, Authentication and Access Management (IAM) domain.
Must have senior level production support experience and troubleshooting skills in IAM technologies.
Must have expert level of Linux experience and must be well-versed in Splunk queries.
Well versed with ITIL framework
Excellent Communication Skills
Must be able to work in a team environment.
Must be available for on-call coverage and willing to work off hours when production issues arise.
Must be willing to work on-site 3 days a week.
Demonstrate a strong work ethic and takes pride in accomplishment.
Skills:
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101), US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)
Pay and benefits information
Pay range
$104,200.00 - $155,300.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
