Provide white-glove desktop and endpoint support to senior executives and leadership at the 59th Street office. The Senior Technician serves as the primary on-site technology resource, delivering high-touch, reliable support while maintaining a professional executive-ready presence. This role is primarily focused on desktop and device support, with a working knowledge of AV and collaboration tools to assist with executive meeting environments. Job Responsibility • Deliver hands-on, white-glove technology support for executives across Windows and macOS platforms, including hardware, software, and connectivity troubleshooting. • Manage end-to-end device lifecycle: provisioning, imaging, deployment, and retirement of executive endpoints. • Perform endpoint management tasks including patching, compliance monitoring, and software deployment via enterprise tools (e.g., Microsoft Intune). • Support executive mobile devices (iOS/Android), peripherals, and accessories. • Maintain accurate asset records, documentation, and support procedures for executive technology environments. • Provide first-level support for executive conference rooms and huddle spaces, including video conferencing setup and troubleshooting (Microsoft Teams, Zoom). • Conduct pre-meeting room checks to ensure all technology is functional ahead of high-priority meetings. • Escalate complex room system issues to the Enterprise Collaboration team as needed. • Operate within established SLAs, ticketing standards, and service protocols while maintaining thorough ticket documentation. • Maintain a calm, professional, and solutions-focused approach in high-pressure, executive-facing situations. • Collaborate with the broader Executive Technology team and participate in knowledge-sharing and process improvement efforts. Job Qualification • Associate's Degree required, or equivalent combination of education and related experience. • 3-5 years of relevant experience, required. HIGHLY PREFERRED • Prior executive or VIP support experience preferred. • Proficiency troubleshooting hardware, software, and connectivity issues across Windows 11 and macOS. • Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive) and enterprise endpoint management tools. • Experience with MDM platforms such as Microsoft Intune or VMware Workspace ONE, Jamf Cloud. • Familiarity with video conferencing platforms (Teams, Zoom) and conference room AV setups. • CompTIA A+ or equivalent certification. • Experience using an ITSM platform such as ServiceNow. • Strong customer service orientation with a polished, executive-ready presence and excellent communication skills. *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).