7-10+ years of hands-on Epic implementation project management experience, including 3-5 years in a senior PM role.
Deep Epic revenue cycle implementation expertise, especially in modules like HB, PB, Resolute, or Prelude.
Proven track record managing complex, multi-module Epic implementations.
Experience managing cross-functional delivery across technical and operational teams.
Strong executive communication and presentation skills, adept at leading steering committee discussions.
Demonstrated ability to manage scope, schedule, and budget on high-impact implementations.
Responsibilities
Lead full lifecycle Epic implementations from initiation to post-live stabilization.
Serve as the primary implementation delivery owner for client-facing project execution.
Develop and manage detailed project plans for Epic implementations.
Manage client expectations and delivery commitments across various stakeholder audiences.
Ensure all implementations meet the Epic Standard Operating Model (SOM) requirements.
Identify and resolve SOM gaps with Product and Operations teams prior to transition.
Coordinate delivery across Epic Services, Technology, and Operations teams.
Benefits
Comprehensive benefits package supporting physical, emotional, and financial health.
Culture promoting collaboration, growth, and innovation.
Professional development investment, including certification and tuition reimbursement.
Recognition programs for outstanding employee contributions.
Full Job Description
The Senior IT Epic Implementation Project Manager leads end-to-end Epic software implementations for new and transitioning clients, serving as the primary delivery owner for complex, multi-module Epic deployments. This role commands both the technical rigor of Epic implementations and the executive presence required to navigate large, cross-functional client environments.
This role is focused on Epic implementation delivery and owns the Epic workstream within broader client integration programs. It partners closely with Epic Services, Readiness, Technology, Operations, Partnership Success, and Enterprise Project Management (EPM) at Ensemble, as well as leadership from both the Client and from Epic to ensure implementations are delivered with rigor and predictability at scale. A core accountability is ensuring the Ensemble Epic Standard Operating Model (SOM) is fully implemented and validated prior to transition to optimization and support.
This position requires specialized Epic & RCM knowledge, comfort managing executive-level client relationships, and the ability to drive delivery across highly matrixed, fast-moving environments.
Key Responsibilities:
Lead full lifecycle Epic implementations from initiation through go-live and post-live stabilization, managing implementations of significant scope (multi-module, multi-site, or concurrent deployments).
Serve as the primary implementation delivery owner and accountable point of contact for client-facing project execution, partnering closely with Epic Services Readiness and Technical resources.
Develop and manage detailed project plans encompassing Epic build, application, integrated, and charge testing, user acceptance testing, data conversion, end-user training, cutover planning, and go-live execution.
Manage client expectations and delivery commitments across executive, operational, and technical stakeholder audiences.
SOM Implementation & Readiness:
Ensure all Epic implementations align to and fully satisfy Epic Standard Operating Model (SOM) requirements.
Own formal SOM completeness validation as a defined exit criterion from implementation to optimization and support.
Identify and drive resolution of SOM gaps in partnership with Product and Operations teams prior to transition.
Cross-Functional & Executive Coordination:
Coordinate delivery across Epic Services, Technology, Readiness, Operations, and Product teams, operating effectively in complex matrixed environments.
Partner with Partnership Success to align client communication strategies, manage escalations, and protect client relationships during critical delivery phases.
Facilitate executive-level steering committee meetings and present implementation status, risks, and milestone updates to senior leadership.
Risk, Issue & Change Management:
Proactively identify, assess, and manage risks, issues, dependencies, and scope changes across the full implementation lifecycle.
Manage change control processes to protect scope integrity while maintaining client confidence and timeline commitments.
Standards, Governance & Continuous Improvement:
Execute implementations in accordance with Epic PMO standards, methodologies, and governance frameworks.
Actively contribute to the development and refinement of implementation playbooks, templates, cutover runbooks, and best-practice documentation.
Mentor and provide guidance to junior project managers and implementation coordinators as needed.
Serve as a subject matter resource for Epic implementation best practices across the EPMO.
Required Qualifications:
Bachelor's degree required.
7-10+ years of hands-on Epic implementation project management experience, with at least 3-5 years in a senior or lead PM capacity.
Deep Epic revenue cycle implementation expertise, including demonstrated experience with modules such as HB, PB, Resolute, Prelude, or related financial/clinical workflows.
Proven track record managing complex, multi-module or multi-site Epic implementations from initiation through go-live and stabilization.
Experience managing cross-functional delivery across both technical and operational stakeholder groups.
Strong executive communication and presentation skills; ability to lead steering committee discussions and manage escalations effectively.
Demonstrated ability to manage scope, schedule, and budget on implementations with significant organizational impact.
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
Preferred Qualifications:
Active Epic certification(s) in relevant modules (Revenue Cycle, Ambulatory, Inpatient, or comparable).
PMP, PgMP, or equivalent project management certification.
Experience operating within enterprise integration or health system transition environments.
Prior experience contributing to or developing PMO standards, playbooks, or governance frameworks.
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
