Job Description Summary:

The Senior IT Engineer reports to the Program Advisor within a technology specialty area and works in collaboration with infrastructure architects/engineers/advisors, Enterprise Architects, applications teams, and 3rd party vendors to plan, budget, and oversee the evaluation, selection, implementation, operation, and performance of technologies as well as 3rd party vendors within their respective specialty area of responsibility.

The primary focus of this role is on operational capabilities, performance, and resiliency while also contributing to and sometimes leading technology strategy and business planning. This role spans specialty areas such as network, telecom, endpoint, platforms, data center, storage, and/or security.

The role may also be responsible for the management of outcomes delivered by third-party supplier vendors and for interacting with and owning the relationship with the internal customers within the business units and service lines at OhioHealth.

The position manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT.

Responsibilities And Duties:
40% - Operations
Works with internal customers and 3rd party vendors to communicate, coordinate, manage expectations, approve, and assist with operational processes such as crisis management, support escalation, change management, release management, capacity management, and other ITIL processes
20% - Technology Strategy
Assists and sometimes leads the development of technology strategy and roadmap within a given area of specialty including design, documentation, communication, and implementation of new or existing standards for infrastructure technologies while remaining current on industry trends
10% - Research and Analysis
Analyzes, plans, justifies, schedules, and coordinates the implementation and maintenance of the specialty area's administrative, operational, and financial initiatives including TCO, optimization, and efficiency
25% - Supplier Management
Works with suppliers and, when needed, vendors to produce outcomes consistent with organizational strategy. Overseas reporting metrics, dashboards, and status reporting to meet expectations for quality and performance for discretionary, support and maintenance work.
5% - Financial Management - Plans, monitors and controls operating and capital budget for assigned areas of responsibilities.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

Bachelor's Degree (Required)

Additional Job Description:

• Field of Study: Business Administration, Computer/Management Information Systems, Computer Science, Engineering, Mathematics, or Related Field
• Years of Experience: 8 years technical engineering experience- Participation in process improvement or project work.

SPECIALIZED KNOWLEDGE

• Subject matter advisor of specialized technologies necessary to support clinical operations and information systems along with the ability to gather, analyze and interpret business drivers to support the program and organization.
• Project management and process excellence with strong analytical data-driven approach to problem solving.
• Strong interpersonal skills along with proven leadership.
• Advanced knowledge of and experience with IT technologies, such as endpoint devices, servers, security, network, storage, and telecom.
• Deep Technical Expertise:
• In-depth knowledge of various IT technologies, including Cisco and Juniper wired and wireless technologies (including Cisco Prime and Juniper Mist Edge experience), SD-WAN, IP routing, switching and ancillary network technologies (preferably within the Healthcare industry)
• System Design Skills:
• Ability to design and document complex systems, considering scalability, performance, and maintainability.
• Problem-Solving:
• Strong analytical skills to identify root causes of technical issues and propose effective solutions.
• Communication Skills:
• Excellent communication abilities to effectively convey complex technical concepts to both technical and non-technical stakeholders.
• Collaboration:
• Ability to work effectively with cross-functional teams, including developers, project managers, and business analysts.
• Industry Awareness:
• Stay updated on emerging technologies and industry trends to inform architectural decisions.

DESIRED ATTRIBUTES

• Design thinker
• Curious & Creative
• Able to function in tactical and operational levels
• Strong communicator and collaborator
• Able to work collaboratively in a highly matrixed environment
• Ability to effectively drive people, process, and technology changes
• Proven record of effective leadership
• Subject Matter Expert

Relevant Experience:

• Extensive experience in developing network architecture, and enterprise-level IT projects, preferably in the Healthcare industry.
• Proven track record of leading technical initiatives and delivering successful solutions.
• Demonstrated ability to influence technology decisions and guide teams towards optimal architecture solutions.

Work Shift:
Day

Scheduled Weekly Hours :
40

Department
IS Network

Remote Work Disclaimer:

Positions marked as remote are only eligible for work from Ohio.