Job DescriptionAt Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success. To support this mission, Syngenta's IT & Digital Team is seeking a Senior IT End User Services Consultant to support our North America Crop Protection business, with a primary focus on our Durham, NC location, and the flexibility to support additional U.S. sites, as needed.
In this highly visible role, you will serve as a trusted IT partner to business stakeholders, driving the delivery, adoption, and continuous improvement of end-user technology services. You will collaborate across regional and global teams, lead local IT initiatives, and help create a seamless technology experience that enables business success.
Accountabilities:- Serve as the primary IT partner for North America stakeholders, building strong relationships with business leaders, end users, vendors, and global IT teams.
- Consult with stakeholders to understand business needs and recommend technology solutions that support strategic objectives.
- Lead local IT projects and contribute to regional and global technology initiatives.
- Manage and continuously improve end-user services, ensuring alignment with Syngenta IT standards, governance, and security requirements.
- Monitor service performance, vendor delivery, and escalations, driving root-cause resolution and service excellence.
- Deliver training, documentation, webinars, and user support to improve technology adoption and productivity.
- Utilize ServiceNow and other service channels to manage requests and support business operations.
- Collaborate with infrastructure, security, procurement, and workplace technology teams to deliver reliable and cost-effective IT solutions.
- Support operational activities, such as service reviews, hardware and software lifecycle management, budgeting, purchase orders, and inventory planning.
QualificationsRequired:- Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.
- 5-7 years of experience supporting enterprise IT services, stakeholder management, and end-user technology solutions.
- Experience leading IT projects and/or programs.
- Strong communication, stakeholder management, and influencing skills.
- Broad knowledge of enterprise IT systems, services, and emerging technologies.
- Customer-focused mindset with strong strategic thinking and problem-solving abilities.
- Ability to collaborate effectively across teams, functions, and geographies.
- Demonstrated ability to learn quickly, adapt to change, and drive results.
Desired:- Experience supporting regional or global IT service delivery models.
- Experience leading teams, mentoring others, or influencing without direct authority.
- Strong vendor management and relationship-building skills.
- Ability to operate independently in a fast-paced environment.
- Entrepreneurial mindset with a proactive approach to continuous improvement.
- Commercial awareness and the ability to align technology solutions with business objectives.
Additional Information- Must be authorized to work in the United States without sponsorship.
- Ability to travel domestically up to 10-20%.
- This is a hybrid role requiring regular on-site support for business and end-user technology needs. Flexibility to provide support outside of standard business hours may be required from time to time to accommodate technology deployments, system upgrades, or other business-critical initiatives.
What We Offer: - A culture that celebrates belonging and collaboration, promotes professional development and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs.
- Full Benefit Package (Medical, Dental & Vision) that starts your first day.
- 401k plan with company match, Profit Sharing & Retirement Savings Contribution.
- Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.
WL: 4A#LI-Hybrid
