Honeywell

Senior IT Business Partner

Honeywell$110K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Computer Science, Business, or related field, or equivalent experience.
  • Experience in IT business partnership, customer support technology, digital transformation, or program delivery.
  • Understanding of customer support operations, service management, and business process improvement.
  • Ability to articulate technical requirements from business needs and develop roadmaps.
  • Strong communication, facilitation, prioritization, and stakeholder management skills.

Responsibilities

  • Partner with Customer Support leaders to align business priorities with IT technology roadmaps.
  • Act as the main liaison between business and IT teams for project accountability and communication.
  • Drive enhancements in customer support platforms, including CRM and contact center systems.
  • Identify AI and automation opportunities to enhance support quality and productivity.
  • Collaborate with architecture and cybersecurity teams to ensure solutions meet enterprise standards.
  • Assist with change management and training for new technology implementations.
  • Monitor KPIs and escalate issues to support continuous IT service improvement.

Benefits

  • Opportunity to shape innovative digital and AI-enabled solutions.
  • Access to a collaborative environment across global and matrixed teams.
  • Involvement in strategic decision-making impacting customer experience and operational efficiency.
  • Professional development opportunities in emerging technologies and best practices.
  • Exposure to cutting-edge AI applications in customer support.
Full Job Description
Job Description

The Senior IT Business Partner serves as the strategic technology liaison for Customer Support business teams. The role aligns business priorities with IT roadmaps, shapes digital and AI-enabled opportunities, and helps deliver secure, scalable solutions that improve customer experience, support productivity, operational performance, and business value.

Responsibilities

Key Responsibilities

  • Partner with Customer Support leaders to understand business priorities, pain points, and value drivers; translate them into technology roadmaps and prioritized initiatives.


  • Act as the single point of accountability between business teams and IT delivery groups, ensuring clear demand intake, prioritization, communication, and benefits realization.


  • Drive improvements across customer support platforms and processes, including contact center, CRM, knowledge management, customer portals, e-Commerce, self-service, and support workflow capabilities.


  • Identify automation, analytics, and AI use cases that improve support quality, agent productivity, customer experience, and end-to-end support journeys.


  • Partner with architecture, data, cybersecurity, product, and delivery teams to ensure solutions meet enterprise standards for security, compliance, scalability, usability, and supportability.


  • Support change management, business readiness, stakeholder communications, adoption plans, and training needs for new or enhanced solutions.


  • Track KPIs, service health, adoption, risks, and business outcomes; escalate issues and drive continuous improvement across IT-enabled support services.


Qualifications

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent practical experience.


  • Experience in IT business partnership, business relationship management, customer support technology, digital transformation, product ownership, or program delivery.


  • Strong understanding of customer support operations, service management, business process improvement, and stakeholder engagement.


  • Ability to translate business needs into technology requirements, investment cases, roadmaps, and measurable outcomes.


  • Excellent communication, facilitation, prioritization, problem-solving, and executive stakeholder management skills.


Preferred Qualifications

  • Experience with contact center, CRM, portal, knowledge management, ITSM, workflow automation, or customer experience platforms.


  • Familiarity with Agile, ITIL, Lean, Six Sigma, project management, or product management practices.


  • Experience working across global, matrixed teams with business, supplier, cybersecurity, data, architecture, and delivery stakeholders.


AI Knowledge

  • Working knowledge of Generative AI, AI copilots, conversational AI, machine learning, intelligent automation, and analytics concepts.


  • Ability to identify practical AI opportunities for customer support, including agent assist, knowledge search, virtual agents, ticket routing, sentiment insights, and workflow automation.


  • Understanding of responsible AI, data protection, cybersecurity, governance, and adoption considerations in an enterprise environment.


Success Measures

  • Business stakeholder satisfaction and quality of IT partnership.


  • Improved customer and agent experience through technology-enabled support capabilities.


  • Adoption and business value realization from digital, automation, and AI-enabled solutions.


  • Improved service health, operational efficiency, compliance alignment, and roadmap execution.

About Honeywell

Honeywell Aerospace is an American company that manufactures aircraft engines, avionics, auxiliary power units (APUs), and other aviation products. The company’s product portfolio includes space equipment, turbine engines, auxiliary power units, brakes, wheels, synthetic vision, runway safety systems and other avionics. President Barack Obama awarded a Honeywell employee the National Medal of Technology for his contributions to air flight safety technology. The company also owns a number of patents related to NextGen technology, aircraft windshields, turbochargers, and more. Honeywell Aerospace was founded in 1936 and is headquartered in Phoenix, Arizona.

Honeywell Careers

Joining Honeywell offers more than just job opportunities; it's a chance to grow with a company known for leadership in innovation and diversity. As a global leader, Honeywell is where your professional journey can reach new heights through a commitment to excellence and continuous improvement.

Work You'll Do

At Honeywell, you'll be part of a team that drives digital transformation across industries. With a focus on sustainability and advanced technologies, Honeywell is not just preparing for the future; we're creating it. Our diverse and inclusive culture fuels our innovation and connects us closer to our customers and the communities in which we operate.

Innovate and Lead

Embrace the opportunity to lead in the marketplace with Honeywell's cutting-edge solutions. Our leadership in areas such as aerospace, building technologies, and performance materials allows you to engage in work that makes a difference. Honeywell is at the forefront of tackling global challenges with innovative technology that improves quality of life.

Career Growth and Opportunities

Whether you're looking for an internship, a graduate role, or a leadership position, Honeywell offers a path to career success. Honeywell's commitment to professional growth is evident in our extensive training and development programs, aimed at expanding your skills and advancing your career.

Join a Dynamic Team

Honeywell's team culture is built on collaboration and respect. With a global team of professionals, you'll network with some of the brightest minds, working together to solve complex challenges. Our commitment to diversity and inclusive growth makes Honeywell not just a great place to work, but a place where your career can thrive.

Benefits and Culture

Honeywell is dedicated to providing employees with a life-work harmony through substantial benefits, including health, education, and retirement plans, ensuring peace of mind for you and your family. Our culture promotes quick learning, flexibility, and adaptation, which are critical in our fast-evolving industries.

Explore Job Opportunities

Discover the range of career opportunities at Honeywell, from engineering to sales, and contribute to our mission of shaping the future. Our hiring process is designed to find not just the right skills but also the right fit for Honeywell's culture.

Stay Connected

Join the Honeywell team to stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Apply Now

Ready to apply? Check out the open positions on the Honeywell Careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Honeywell.

Keep Up to Date

Stay informed with the latest news, job alerts, and professional insights tailored to your interests. At Honeywell, your career journey is just beginning.

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Join Honeywell and be part of a team that is dedicated to building a smarter, safer, and more sustainable world.
Learn more about Honeywell
Size
99,000 employees
Market Cap
$143.4 billion
Industry
Net Income
$4.7 billion
Founded
1906
5 Year Trend
-2.6%
Revenue
$32.6 billion
NASDAQ

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