Domtar Corporation

Senior IT Admin - FST

Domtar Corporation • $75K — $95K *
Skookumchuck, BC V0B 2E0In-Person
Information Technology
8 - 10 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • Associate degree in IT or related field.
  • 10+ years' experience in Information Technology or related field.
  • 10+ years' experience in implementing and supporting LAN/WAN connectivity, proficient with command-line interfaces.
  • 10+ years of experience supporting Windows servers, desktops, directory services, and hypervisors.
  • 5+ years' experience leading technology projects in a manufacturing environment.
  • 5+ years' experience managing PLCs, Controllers, and DCS/QCS systems and working with PCN-OT teams.
  • Cisco certifications and strong English language skills.

Responsibilities

  • Provide tier 1 and 2 support for the corporate network.
  • Deliver expert-level technical support to the company and collaborate with Corporate IT stakeholders.
  • Coordinate and lead local PCN-OT infrastructure work with vendors.
  • Maintain daily operational activities, including backups and incident resolution for business and PCN-OT environments.
  • Identify and troubleshoot technical issues related to LAN/WAN and IP connectivity.
  • Ensure compliance with IT and OT cybersecurity standards on networks.
  • Provide 24/7 support for the Skookumchuck site.

Benefits

  • Full-time permanent position.
  • Opportunity to lead in a critical operational environment.
  • Engagement with diverse technical teams and stakeholders.
  • Access to advanced IT and OT technologies.
  • Potential for professional growth through managing complex projects.
Full Job Description
The location in Skookumchuck, British Columbia, Canada, is seeking talent to fill the position of Senior IT Admin - FST. This job is full-time permanent.

The Senior IT Admin-FST is responsible for providing tiers 1 and 2 support at the Skookumchuck, BC pulp mill. The support includes the company's corporate network for Skookumchuck. , and tiers 1, 2 & 3 support for the local PCN-OT environment as it is built at Skookumchuck. This role provides expert-level technical support to the company and interacts daily with Corporate IT, business, and mill/site management. This role will also serve as the lead PCN-OT resource located at a mill and is responsible for partnering with the PCN-OT Team as required

Reporting Structure: This position reports to the IT Supervisor - LSC in Richmond, BC.

Your challenges:
  • Follow all Domtar safety rules and regulations.
  • Utilize the internal IT Ticketing System to promptly resolve incidents, service requests, and change requests.
  • Uphold the company's IT and OT cybersecurity standards on business and Process Control Networks via your actions and communications.
  • Ensure hardware assets are updated in the Asset Management System following the standard Domtar procedures.
  • Provide 24/7 support for the assigned Skookumchuck.
  • Coordinate and lead local infrastructure PCN-OT work with vendors, as required
  • Perform and maintain regular, daily operational activities, including backups, patch installs, incident resolution, account maintenance, etc., for both the business and PCN-OT environments.
  • Provide advanced-level support for the IT-related components of the Process Control (PCN-OT) environment.
  • Identify, troubleshoot, and resolve a wide range of technical problems, including LAN/WAN, TCP/IP, IP Addressing, etc., in both the business and PCN-OT environments.
  • Maintain in-depth, advanced knowledge of the site's PCN-OT environment and technologies.
  • Partner and align with the corporate PCN-OT Team for all related activities.
  • Available to provide aid and guidance to other manufacturing locations as requested.
  • Handle complex projects and initiatives with little to no supervision.
  • Work autonomously with little to no direct supervision.

Your skills:
  • Excellent organizational skills.
  • Ability to manage time well and meet multiple deadlines in a hectic, fast-paced environment.
  • Excellent communication skills, both in writing and verbally.
  • Fast learner and excellent troubleshooter.
  • Proactive mindset.
  • Demonstrated ability to take ownership of problems and projects and see through to resolution.
  • Demonstrated self-starter.
  • Strong interpersonal skills with the ability to work across diverse groups


Your profile:
  • Associate degree in IT or a related field of study
  • 10+ years' experience in Information Technology or related field.
  • 10+ years' experience in implementing and supporting data connectivity for local area networks (LAN) and wide area networks (WAN) - must be comfortable using command-line interfaces.
  • 10+ years of experience supporting Windows servers, desktops, directory services, and hypervisors.
  • 5+ years' experience leading and managing technology projects.
  • 5+ years' experience in a manufacturing environment.
  • 5+ years' experience partnering with manufacturing and the PCN-OT teams to manage and maintain PLCs, Controllers, and DCS/QCS systems.
  • 5+ years of demonstrated advanced knowledge of PCN-OT methodologies, processes, and standards.
  • Experience leading projects involving PCN-OT vendors to deliver solutions.
  • Cisco certifications.
  • Strong English language skills required.

About Domtar Corporation

Domtar Corporation designs, manufactures, markets, and distributes various communication papers, specialty and packaging papers, and absorbent hygiene products in the United States, Canada, Europe, Asia, and internationally. The company operates through two segments, Pulp and Paper, and Personal Care. The Pulp and Paper segment provides business papers, commercial printing and publishing papers, and technical and specialty papers, as well as softwood, fluff, and hardwood market pulp. The Personal Care segment offers absorbent hygiene products, such as adult incontinence products, feminine hygiene products, and baby diapers.
Learn more about Domtar Corporation
Size
6,600 employees
Market Cap
$2.7 billion
Industry
Food & Beverages
Net Income
-$127 million
Founded
2006
5 Year Trend
-7.1%
Revenue
$3.6 billion
NASDAQ
UFS
* Ladders Estimates

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