Senior Lead, Intranet Technology & Experience

We are seeking a Senior Lead to play a pivotal role in shaping and delivering our next-generation intranet. Reporting to the Web Manager, this role sits at the intersection of technology, user experience, and internal communications, with a strong emphasis on building scalable, well-integrated digital foundations that enable great employee experiences.

This is a hands-on role ideal for someone who thrives on solving complex integration challenges, modernizing platforms, and translating technical decisions into seamless, intuitive experiences for employees.

What You'll Do

• Lead the design and evolution of the intranet's technical architecture, ensuring scalability, performance, and security
• Collaborate with UX, content, and communications leads to translate employee needs into technical solutions
• Define integration patterns and standards across enterprise systems (e.g., M365, identity management, search, content repositories)
• Partner with IT and security teams to ensure compliance with enterprise technology standards
• Own the technical connections between the intranet and the firm's digital ecosystem
• Ensure seamless data flows, consistent user identity, and intuitive cross-platform experiences
• Anticipate future integration needs and design with extensibility in mind
• Champion performance, accessibility, and reliability as core components of employee experience
• Troubleshoot and resolve complex platform or integration issues that impact users
• Lead technical delivery across intranet enhancements and releases
• Evaluate and recommend tools, frameworks, and vendors to support intranet evolution
• Establish best practices for documentation, technical governance, and long-term maintainability
• Create strong governance frameworks that keep content relevant at scale

What You'll Bring

• 10+ years of experience in marketing & communications technology
• User-first thinker who believes good architecture enables great experiences
• Strong experience in digital platforms, intranets, or enterprise web ecosystems. Experience with Microsoft systems including SharePoint, Viva Engage, Co-Pilot preferred.
• Strong executive presence and ability to influence stakeholders at all levels to get excited about engaging with the platform
• Deep understanding of system integrations, APIs, identity, search, and content platforms
• Comfort translating between technical teams and non-technical stakeholders
• Pragmatic problem-solver who knows when to innovate and when to standardize
• Collaborative partner who enjoys working across IT, internal communications, and business teams
• Experience working within large, complex organizations
• Experiene managing people
• Curious, adaptable, and motivated by building things that people actually use
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.