The role of Senior Integration and Onboarding Specialist is to support the integration and partner with newly acquired Ventures practices to support their transition into enterprise operations. Provide leadership development, change management, training expertise, and process improvement through implementations in alignment with Ventures' business objectives.
Primary liaison with Ventures' practices to support development of assets for practice integrations and onboarding that impact internal operations and practice experience
Support documentation of transition plans, synthesize cross-functional due diligence findings, and the requirements of external counterparties
Collect input from key stakeholders and reconcile to lead the creation of coherent plans
Consult and advise on end-to-end operations within practices and transition them towards strategic objectives
Partner with internal teams to align resources and activities to support newly acquired practices and initiatives
Use program management best practices and tools, track and measure results, and proactively identify obstacles and flag them for resolution
Collaborate to develop and maintain operational data to drive service excellence, tracking progress against key performance metrics and driving positive outcomes
Help the various departments manage the pace and momentum of the integrations, pushing for timely decisions on key issues and providing true accountability for action items and deadlines
Investigate, track, and resolve practice issues during implementation and ongoing
Deliver documentation, processes and tools to ease implementation
Complete thorough and accurate documentation of onsite consultations
Gather and report identified practice opportunities and practice feedback
Execute milestones and tasks related to training, system setup, equipment integration, conversion and Go Live
Serve as lead and mentor to other Ventures operations, implementation and field management employees
Job Specifications
Typically has the following skills or abilities:
Bachelor's Degree in Business Administration or related field or equivalent experience
Minimum 6 years of functional experience providing business consultative solutions for medical and doctor practices and processes
Ability to be a team player and work effectively and prioritize business objectives
Strong organizational and problem-solving skills
Demonstrated leadership skills
Project management background is a plus
Proven ability to motivate and work within a team environment
Multi-tasking across several projects
Excellent verbal and written communication and interpersonal skills with an ability to establish rapport, trust, confidence, and credibility with business owners and staff
Demonstrated competency in communication, training, presentation, research investigation, analysis, negotiation, organizational and administration
Demonstrated success working directly with customers to implement new products, achieving high customer satisfaction and efficient delivery of the software
Demonstrated ability to work with and teach varying degrees of abilities and experience levels using technology, software tools, and hands-on training methods to address adult learning styles
Knowledge of computer-based training software, word processing, presentation tools, and web-based training and tracking tools
Ability to deliver effective, clear and professional presentations, both virtually and in person
Ability to travel up to 75% of the time
Clean DMV Record
#LI-VENTURES
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $94,500.00 - $161,700.00
