Job title: Senior Integration Manager
Reports to: Senior Manager, Integration & POS Services

Department: Customer Success

Location: Alpharetta, GA or Remote

Grade: 17

About the Role:

As a Senior Integration Manager, you will own the end-to-end onboarding, implementation, certification, and launch experience for SaaS, ISV, PayFac, Enterprise, and Platform partners integrating to Priority Commerce Engine, MXMerchant, Unified Commerce, and related APIs. You will serve as the technical leader responsible for accelerating partner time-to-market, improving developer experience, and ensuring successful production launches while leading a team of integration professionals.

Responsibilities:

Technical Integration Leadership

• Own the end-to-end technical onboarding experience for SaaS, ISV, PayFac, Enterprise, and Platform partners.
• Lead technical discovery sessions to understand partner architecture, transaction flows, payment workflows, and integration requirements.
• Have a strong understanding of all internal API documentation and integration work flows.
• Translate business requirements into technical implementation plans.
• Establish integration standards, launch readiness criteria, and certification processes.

Developer Support & Troubleshooting

• Review API requests, responses, logs, and error messages for completeness before they are sent to the API team.
• Perform first-level troubleshooting of REST API integrations, webhooks, tokenization, merchant boarding, and transaction processing workflows.
• Utilize tools such as Postman and log analysis tools to identify integration issues.
• Serve as the escalation point for complex API implementation issues.
• Maintain deep expertise in Priority Commerce Engine, MXMerchant APIs, Unified Commerce, tokenization, boarding, webhooks, and payment workflows.
• Partner with Product and Engineering teams to improve API documentation and developer experience.
• Develop implementation playbooks and best practices.
• Monitor the feedback loop between internal teams and developers to ensure project timelines are met.
• Assist in delivering go-live instructions and conducting final checks to ensure a smooth transition to production.

Launch & Relationship Management

• Manage implementation pipelines and partner launch schedules.
• Coordinate production launches and go-live activities.
• Act as a liaison between partners, Product, Engineering, Operations, and Support.
• Maintain a high-touch onboarding experience that accelerates partner time-to-market
• Identify risks and remove obstacles that impact launch timelines.
• Coordinate activities across Product, Engineering, Operations, Risk, Underwriting, and Customer Success.

Team Leadership

• Recruit, coach, and develop Associate Integration Managers.
• Establish KPI dashboards and performance standards.
• Build scalable onboarding and certification processes.

Operational Excellence

• Ticket Management: Handle inbound support tickets, performing initial investigations into merchant issues or account locks to provide quick resolutions.
• Logistics: Manage the ordering and shipping of payment terminals for client testing and live setups.
• Team Liaison: Coordinate with Payment Operations and API teams to ensure clear communication and prevent delays in client projects.

Success Metrics (KPIs)

• Task Efficiency: Timely completion of sandbox setups and hardware requests.
• SLA Adherence: Meeting response time targets for support tickets and client inquiries.
• Data Accuracy: Maintaining 100% accuracy in account setups and hierarchy configurations.
• High partner satisfaction during implementation.
• Learning Agility: Demonstrating a growing understanding of the product suite and internal workflows.

What Success Looks Like:

• Time-to-Market: Speed from sandbox request to production approval.
• Integration Quality: Low volume of support tickets from merchants in their first 30 days post-go-live.
• Accuracy: Zero errors in initial setup of account hierarchies.
• Responsiveness: Meeting or exceeding SLA times for support tickets and white-glove project inquiries.

Candidate Requirements:

• Associate's or Bachelor's degree in Business, Information Systems, Computer Science, Finance, or related field.
• 3+ years supporting SaaS, fintech, APIs, technical onboarding, implementation, or customer success functions.
• 2+ years leading projects, implementations, or technical onboarding teams.
• Basic understanding of REST APIs, JSON, API authentication, and webhooks.
• Ability to read and interpret technical documentation.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to communicate effectively with both developers and business stakeholders.
• Organization: Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Attitude: Patient, eager to learn, and collaborative.

Preferred Qualifications

• Payments, acquiring, gateway, or embedded finance experience.
• Knowledge of authorization, settlement, funding, chargebacks, and tokenization.
• Experience with Postman or API testing tools.
• Experience supporting developers, SaaS platforms, or ISV partners.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you'll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $87,00 - $115,000
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs
• 401(k) match
• Employee Stock Purchase Program (ESPP)
• HSA and FSA options
• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women's health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement
• Leadership development programs
• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we've built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).