Summary of the Job:

The Senior Institutional Associate serves as the primary relationship manager and trusted advisor for an assigned portfolio of institutional client relationships. This role is responsible for delivering exceptional client service, coordinating account administration, ensuring regulatory compliance, identifying opportunities to deepen client relationships, and collaborating across the organization to provide comprehensive financial solutions.
The Institutional Associate manages complex client relationships representing significant assets under administration while balancing client experience, operational excellence, risk management, and business development objectives.

About This Role:

1. Client Relationship Management

• Serve as the primary contact for an assigned portfolio of institutional client relationships.
• Build trusted relationships with clients through proactive communication and exceptional service.
• Conduct recurring client meetings to review account activity, financial objectives, service needs, and future opportunities.
• Anticipate client needs and provide thoughtful recommendations that improve the client experience.
• Coordinate internal resources to deliver comprehensive wealth management solutions.
• Develop strong working relationships with client executives, finance personnel, trustees, benefit administrators, and board members.
• Maintain high levels of client satisfaction while supporting long-term relationship retention.

2. Account Administration

• Administer a diverse portfolio of institutional accounts, including pension, custody, investment management, trusts, foundations, endowments, escrow, and employee benefit relationships.
• Execute transactions accurately and timely.
• Monitor cash balances, distributions, contributions, and investment funding requirements.
• Review daily account activity for completeness and accuracy.
• Maintain accurate documentation within approved systems of record.
• Coordinate annual administrative reviews.
• Ensure account documentation remains current throughout the relationship lifecycle.
• Develop and maintain ticklers for recurring account activity.
• Coordinate client onboarding and account transitions.

3. Risk Management & Compliance

• Ensure compliance with bank policies, fiduciary standards, OCC regulations, BSA/AML requirements, and applicable laws.
• Identify operational and fiduciary risks within assigned relationships.
• Resolve documentation deficiencies and compliance exceptions promptly.
• Prepare accounts for internal audits, regulatory examinations, and quality reviews.
• Escalate significant risk matters to management as appropriate.
• Maintain thorough documentation supporting all client interactions and account activity.

4. Business Development

• Identify opportunities to expand existing client relationships through additional Wealth Management and Bank services.
• Partner with Relationship Managers, Investment Officers, Commercial Bankers, Treasury Management, and other internal partners to deliver integrated solutions.
• Support new business implementations and relationship transitions.
• Participate in client presentations, proposal development, and business development activities.
• Assist in maintaining long-term relationship profitability through appropriate pricing, service levels, and fee administration.

5. Operational Excellence

• Recommend and implement process improvements that improve efficiency and enhance the client experience.
• Monitor service standards to ensure timely execution of client requests.
• Review account fees and resolve discrepancies.
• Support department projects, technology implementations, and operational initiatives.
• Assist with system testing and workflow enhancements.
• Participate in business continuity planning and operational risk reduction initiatives.

6. Teamwork & Leadership

• Build collaborative relationships across Wealth Management and the Bank.
• Serve as a resource for less experienced associates.
• Assist with onboarding and training of new employees.
• Share best practices that improve department performance.
• Provide backup support during vacations, absences, and peak workload periods.
• Demonstrate professionalism, accountability, and a commitment to continuous improvement.

Decision-Making Authority

This position exercises independent judgment in managing assigned client relationships, resolving routine operational issues, coordinating internal resources, and identifying opportunities to improve client outcomes. Matters involving significant fiduciary risk, policy exceptions, legal issues, or pricing exceptions are escalated to management.

Success Measures (Key Performance Indicators)

Performance may be evaluated using measures including:

• Client satisfaction and relationship retention
• Accuracy and timeliness of account administration
• Compliance and audit results
• Documentation quality
• Risk mitigation
• Annual administrative review completion
• Operational efficiency improvements
• Cross-functional collaboration
• Revenue retention and appropriate fee administration
• Identification of new business opportunities
• Achievement of department service standards

The Ideal Candidate for This Role:

Required

• Bachelor's degree in Business Administration, Finance, Accounting, Economics, or related field, or equivalent professional experience.
• Five or more years of experience in institutional wealth management, trust administration, retirement services, investment management, or a related financial services environment.
• Strong understanding of fiduciary account administration and institutional client servicing.
• Excellent analytical, organizational, and problem-solving skills.
• Exceptional written and verbal communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong customer relationship management skills.
• Demonstrated ability to work independently while collaborating effectively across business lines.
• Proficiency with Microsoft Office and financial technology platforms.

Preferred Qualifications

• CTFA, CFP®, CFA®, CPA, CWS®, MBA, JD, or similar professional designation, or willingness to obtain.
• Experience with FIS TrustDesk or comparable trust accounting platform.
• Experience supporting defined benefit plans, foundations, endowments, escrow, or custody relationships.
• Experience participating in process improvement or technology implementation initiatives.

Core Competencies

• Relationship Management
• Client Service Excellence
• Financial Acumen
• Fiduciary Administration
• Risk Awareness
• Regulatory Compliance
• Communication
• Collaboration
• Analytical Thinking
• Problem Solving
• Initiative
• Accountability
• Continuous Improvement
• Professional Judgment
• Business Development

Physical Requirements

Work is performed primarily in an office environment requiring prolonged sitting, computer use, and occasional travel to client meetings.

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $81,662.00-$134,741.00
This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at [redacted]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.


Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.