Senior Inside Sales Representative, Service is accountable for delivering annual service contract orders, revenue, and renewal targets within an assigned territory (geography and/or product line). This role drives growth by retaining existing contracts, converting time-and-material customers, and capturing demand as instruments transition out of warranty for Leica Biosystems customers.
This position reports to the Director, Service Business Operations and operates within the North America Service & Support organization, supporting a defined U.S. and/or Canada territory.
In this role, you will have the opportunity to:- Deliver revenue and growth targets by managing a pipeline of renewal, conversion, and new service contract opportunities across all stages of the sales cycle
- Drive contract renewal and penetration by proactively engaging customers ahead of warranty expiration and converting time-and-material accounts to contract coverage
- Translate customer needs into value-based solutions by positioning service offerings in terms of uptime, risk mitigation, and total cost of ownership
- Own territory execution and forecasting using CRM and quoting tools to manage pipeline, track performance, and deliver accurate forecasts
- Partner cross-functionally with Field Service Engineers and Service Coordination to ensure consistent delivery and a seamless customer experience
The essential requirements of the job include:- Bachelor's or Master's degree preferred with 3-5+ years of relevant experience.
- Demonstrated ability to manage a pipeline and consistently deliver against revenue targets
- Strong negotiation skills, including pricing, service scope, and risk trade-offs
- Experience using CRM tools (e.g., Salesforce) and ERP systems (e.g., SAP, Oracle), with proficiency in Microsoft Office
Travel, Motor Vehicle Record & Physical/Environment Requirements:- Ability to travel 10% - 15%, overnight, within territory or locations and/or for company meetings
- Must have a valid driver's license with an acceptable driving record
It would be a plus if you also possess previous experience in:- Experience selling service contracts for clinical, diagnostic, or research equipment
- Exposure to lean principles and continuous improvement tools to identify and act on process gaps
Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Leica Biosystems, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.
The annualized salary range for this role is
$85,280 - $104,000. This role is also eligible for the Sales Incentive Compensation (SIP). The total target compensation at plan (base + SIC) is
$109,280-128,000 annually. Actual SIP earnings may exceed or fall below the target based on individual sales performance. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
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