Royal Bank of Canada

Senior Infrastructure Support Analyst

Royal Bank of Canada$90K — $110K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Undergraduate degree with experience in managing complex programs.
  • Strong written and oral communication skills, and adept at presentations.
  • Organizational and project management skills, with effective time management.
  • Solid understanding of technology and financial services sectors.
  • Results-oriented and deadline-driven individual with multitasking capability.

Responsibilities

  • Collaborate on enterprise initiatives ensuring timely implementation of deliverables.
  • Act as the main contact for technology and business stakeholders.
  • Manage multiple initiatives concurrently and adhere to plans.
  • Identify, analyze, and mitigate potential issues and risks.
  • Partner with the IT Asset Management team on technology lifecycle management.
  • Develop remediation plans in response to incidents and manage communications.
  • Build strong relationships with business units and influence key partners.

Benefits

  • Comprehensive Total Rewards Program including bonuses and flexible benefits.
  • Supportive leadership for personal development and career advancement.
  • Opportunity to make a meaningful impact in the organization.
  • Participation in a dynamic, collaborative, and progressive team.
  • Chance to engage in challenging projects with increasing responsibilities.
  • Access to diverse job opportunities within the organization.
Full Job Description
Job Description

WHAT IS THE OPPORTUNITY?

The Technology Infrastructure team is undertaking multiple enterprise-wide initiatives in support of RBCs ambitious objectives to strengthen operational excellence, technology management, and cyber/risk capabilities. In this role you will be responsible for strategically monitoring and executing the technology lifecycle management of hardware & software across RBC's global footprint. Coordinating and planning across multiple technology horizontals, and collaborating with technology and business stakeholders, you will effectively help drive compliance in support of risk and regulatory objectives.

WHAT WILL YOU DO?
  • Collaborate and contribute on cross-functional enterprise initiatives and manage the effective implementation of assigned deliverables while following best practices
  • Be a single point of contact for technology and business stakeholders, in support of technology management.
  • Manage the implementation of multiple concurrent initiatives of varying complexity in a time efficient manner. Monitor and control activities according to plan.
  • Continuously identify potential issues, conflicts, and risks. Analyze, mitigate and escalate where appropriate
  • Work in partnership with the IT Asset Management function to ensure effective monitoring of technology lifecycle management
  • Respond to incidents, create remediation plans and execute all communication related to these.
  • Establish strong working relationships across business units and platforms to build influence and impact with key business partners. Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes.
  • Contribute to ongoing administrative program activities as required.


WHAT DO YOU NEED TO SUCCEED?

Must have:
  • Undergraduate degree coupled with experience in complex programs with high frequency of requests and multiple priorities.
  • Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the business and technology stakeholders and project.
  • Strong organizational, project management and time management capabilities.
  • A strong understanding of technology and/or financial services industry.
  • Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.


Nice-to-have:
  • Experience in a matrix environment, such as a large, publicly-traded corporation
  • Ability to facilitate between and influence key decision makers
  • Strategic thinker with excellent interpersonal skills to work across functions and businesses
  • Previous ITAM or Technology Lifecycle Management experience


What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business


#LI-POST

#TechPJ

Job Skills
Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, IT Standards, Lifelong Learning, Long Term Planning, Operational Delivery

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-31

Application Deadline:

2026-09-11
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

Stay Connected

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities awaiting you at RBC. Explore the possibilities with Royal Bank of Canada, where your future is filled with potential and the path to success is paved with countless opportunities for professional and personal growth. Join us and shape not just your career but the future of the financial industry.
Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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