Job Description:The Senior Network/Cloud/Systems Engineer is a hands-on technical leader responsible for delivering secure, compliant, and reliable IT services to NuView clients. This role operates at the Tier 3 / escalation level, supporting complex environments, mentoring engineers, and ensuring consistent execution of NuView's technical standards.
This position is delivery-focused, not managerial. The Senior Network/Cloud/Systems Engineer plays a critical role in solution execution, technical quality, client trust, and platform consistency, especially in regulated and security-sensitive environments.
Key Responsibilities:Technical Delivery & Escalation Support- Serve as a Tier 3 escalation point for network, cloud, and systems issues across NuView's client base.
- Engineer and support network environments, including FortiGate firewalls, routing and switching, site-to-site and client VPN, SD-WAN, and wireless.
- Engineer and support cloud and identity environments, including Microsoft 365, Azure, Entra ID, Intune, and conditional access.
- Engineer and support core systems, including Windows Server, Active Directory, virtualization, and backup and recovery.
- Lead remediation and recovery efforts during incidents, outages, and security events.
- Own complex technical issues through resolution, ensuring root cause is identified, documented, and remediated whenever possible to prevent recurrence.
Security & Compliance Execution- Implement and maintain controls aligned with frameworks such as HIPAA, NIST 800-171, CMMC, PCI-DSS, and SOC 2 (as applicable to client environments).
- Support vulnerability remediation, hardening, MFA deployment, backup validation, and incident response activities.
- Work with security leadership and vCISO resources to execute compliance-driven technical requirements.
Solution Implementation & Projects- Deliver client projects including migrations, security enhancements, cloud deployments, and infrastructure upgrades.
- Execute projects according to NuView standards, timelines, and documentation requirements.
- Participate in pre-project technical discovery and post-project validation.
- Identify technical debt, security gaps, lifecycle risks, and infrastructure improvement opportunities that can improve client outcomes while supporting recurring revenue and project growth.
HaloPSA & Operational Discipline- Maintain exemplary ticket hygiene and documentation within HaloPSA.
- Accurately log time, work performed, configuration changes, and outcomes for all tickets and projects.
- Adhere to "no ticket, no work" standards and support continuous process improvement.
Platform Standardization & Knowledge Sharing- Contribute to standardized configurations, runbooks, SOPs, and internal documentation.
- Champion NuView platform standards by reducing unnecessary client-to-client variation and promoting approved technologies, configurations, security controls, and operational practices.
- Identify recurring issues or inefficiencies and propose improvements to tooling or process.
- Act as a technical mentor to Tier 1 and Tier 2 engineers by coaching troubleshooting methodology, documentation quality, client communication, and sound technical decision-making.
Client Trust & Professionalism- Act as a trusted technical advisor to clients during escalations, projects, and security-related discussions.
- Communicate clearly and professionally and stay calm in high-pressure situations.
- Represent NuView's security-first mindset and commitment to excellence in every engagement.
Analytical Ability & Business Judgment- Carry a deep, intrinsic focus on client outcomes. NuView is client first, and the result the client needs matters more than anything else.
- Quickly assess complex, ambiguous problems and drive to root cause rather than treating symptoms.
- Find practical solutions under real constraints, weighing the right fix against time, budget, and client impact.
- Translate technical decisions into business terms: cost, risk, and downtime.
- Recognize when a recurring issue signals a process or design problem instead of a one-off.
- Understand the relationship between technical decisions and business outcomes, balancing risk, security, client experience, operational efficiency, and profitability.
Success in the RoleA successful Senior Network/Cloud/Systems Engineer will:
- Serve as a trusted Tier 3 escalation resource across the NuView platform.
- Drive root-cause analysis and reduce repeat incidents through permanent remediation.
- Improve documentation quality, technical consistency, and operational discipline
- Contribute to platform standardization initiatives and security-first best practices.
- Mentor and elevate the technical capabilities of other engineers.
- Identify opportunities to reduce technical debt and improve client outcomes.
- Consistently deliver projects and escalations that strengthen client trust and satisfactions in every engagement.
Requirements- 5+ years in IT infrastructure, systems engineering, or MSP/MSSP environments
- Proven experience supporting security-conscious or regulated clients
- Network: FortiGate, routing and switching, VPN, SD-WAN, wireless, with Cloudflare Zero Trust a plus
- Cloud and identity: Microsoft 365, Azure, Entra ID, Intune, conditional access
- Systems: Windows Server, Active Directory, virtualization, endpoint management, backup and recovery
- Security tooling exposure across an MSSP stack such as CrowdStrike, ThreatLocker, and Cisco Duo
- Experience in a PSA-driven service organization; HaloPSA strongly preferred
- Ability to balance speed, security, and quality in client-facing work.
- Demonstrated ability to independently manage complex technical workstreams with minimal supervision while maintaining strong communication and accountability.
Education and/or Certifications- Bachelor's degree in information technology or related field (or equivalent experience)
- Relevant certifications such as:
- Microsoft Azure and M365 (for example AZ-104, AZ-305, MS-102)
- Networking (for example Fortinet NSE, CCNA)
- Security+ or equivalent foundational security certification
- Vendor certifications relevant to NuView's stack
BenefitsExcellent Benefits (including medical, dental, vision, life insurance, HSA/FSA
- 401(k) plan with matching company contribution
- Vacation/ Paid Time Off / Company Holidays/Sick Leave / Floating Holiday
- Professional Development Programs
- Employee Referral Programs
- Corporate-Branded Swag & MORE
