Job Description

The Role

GM is seeking an Incident Response Specialist and Senior Incident Response Specialist. The level for this role will be determined based on the selected candidate’s qualifications, skills, experience, and demonstrated scope of impact.

The Senior/Incident Response Specialist – AV Development positions are a mission-critical, on-call role responsible for the safety, continuity, and compliance of GM’s autonomous vehicle (AV) testing fleet. You will lead real-time incident response, triage on-road events, and manage end-to-end case resolution. These positions blend operational leadership, technical troubleshooting, and cross-functional coordination to protect our fleet, our people, and the public.

What You’ll Do

• Serve as Incident Commander for high-severity and potential fleet-impacting events, driving fast, effective, and clear resolution.

• Coordinate incident response activities through escalation, responder mobilization, investigation, and resolution.

• Review collisions, safety-critical events, and other operational anomalies across the AV fleet.

• Determine incident severity, ensure accurate documentation, and escalate to the appropriate engineering or operational teams.

• Partner closely with software, hardware, safety, and systems engineering teams to identify root causes and troubleshoot complex issues.

• Align Engineering, Operations, Safety, Legal, Communications, and Executive stakeholders during dynamic incidents.

• Provide clear, consistent updates and ensure all actions are documented and understood.

• Enhance tools, workflows, and playbooks to strengthen speed, quality, and communication across all response activities.

• Maintain thorough incident records and generate insights for Legal, Regulatory, and Communications teams.

• Respond to legal requests, including subpoenas and warrants; support evidentiary preservation; and ensure adherence to DMV and NHTSA reporting policies.

• Lead onboarding, scenario exercises, and cross-functional training that reinforce incident readiness and a strong safety culture throughout the organization.

Your Skills & Abilities (Required Qualifications): Incident Response Specialist

• Understanding of incident response frameworks and best practices.

• 3+ years of experience leading high-severity, cross-functional incident response as an Incident Commander or in a similar role.

• Proven ability to remain calm, structured, and precise during fast-moving escalations.

• Experience briefing executives in real time and explaining technical issues, impacts, and recommended actions.

Your Skills & Abilities (Required Qualifications): Senior Incident Response Specialist

• Thorough understanding of incident response frameworks and best practices in AV operations or a similarly complex transportation or regulated industry, such as automotive, aviation, maritime, or rail.

• 5+ years of experience leading high-severity, cross-functional incident response as an Incident Commander or in a similar role.

• Proven ability to remain calm, structured, and precise during fast-moving escalations.

• Experience briefing executives in real time and explaining technical issues, impacts, and recommended actions.

• Experience training teams on tools, processes, and incident protocols.

• Ability and willingness to participate in a 24/7 on-call rotation.

What Will Give You A Competitive Edge (Preferred Qualifications): Incident Response Specialist

• Background in AV operations or a similarly complex or regulated industry, such as automotive, aviation, maritime, or rail.

• Degree in Emergency Management, Operations, Engineering, or a related discipline.

• Experience handling legal and law-enforcement requests and regulatory communications.

• Certification such as NIMS/ICS, ITIL Incident Management, or equivalent.

• Strong analytical skills and experience with Looker or similar platforms.

• Experience using, administering, configuring, or improving incident management software platforms, such as ServiceNow, PagerDuty, or equivalent, to support detection, triage, process improvement, and post-incident workflows.

What Will Give You A Competitive Edge (Preferred Qualifications): Senior Incident Response Specialist

• Degree in Emergency Management, Operations, Engineering, or a related discipline.

• Experience handling legal and law-enforcement requests and regulatory communications.

• Certification such as NIMS/ICS, ITIL Incident Management, or equivalent.

• Strong analytical skills and experience with Looker or similar platforms.

• Experience administering, configuring, and continuously improving incident management software platforms, such as ServiceNow, PagerDuty, or equivalent, to enhance detection, triage, process improvement, and post-incident workflows.

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.

• The salary range for this role is $80,00 - $140,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits:

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.