Job Description:Note: Fidelity will not provide immigration sponsorship for this positionThe RoleThe Stock Plan Services team is seeking a Senior Implementation Project Manager to work in a fast-paced client-facing role, leading complex projects on behalf of both new and existing clients! This role is accountable for project execution, cross-functional coordination, risk management, and delivering high-quality onboarding experience for clients and internal partners.
- Serving as the primary day-to-day contact for clients during onboarding, guiding them through platform transition activities
- Coordinating tasks across Operations, Product, Technology, Legal, and other internal partners
- Managing project documentation and ensuring accuracy, compliance, and adherence to Fidelity standards
- Providing regular status reporting to stakeholders on progress, milestones, issues, and risks
- Supporting a consistent and positive onboarding experience that establishes a strong foundation for long-term client satisfaction
- Contributing to team knowledge-sharing, process improvements, and best-practice adoption
The Expertise and Skills You Bring- Bachelor's Degree or equivalent years of professional experience
- 3-5 years of experience in equity compensation, financial services, or project management
- Experience coordinating multi-workstream projects or client transitions
- Working knowledge of stock plan administration or a strong desire to develop subject-matter expertise
- Strong communication, influence, and organizational skills
- Ability to lead cross-functional project teams through structured plans and delivery commitments
- Strong capability to identify, document, and escalate risks and obstacles
- Clear and timely communication skills when facilitating discussions, resolving issues, and aligning partners
- Ability to build consensus and influence in a matrixed environment
- Strong attention to detail and a process-oriented approach
- Ability to thrive in a dynamic, fast-paced environment with shifting priorities
The TeamAs part of the Implementation team, you help establish the foundation for each client's long-term relationship with Fidelity. Your leadership supports operational excellence, reduces risk, and enhances the overall client experience across Stock Plan Services.
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:Category:Client Service
