ABOUT THE ROLE Bridge technology solutions with operational implementation across 1,400+ facilities, ensuring successful adoption, staff training, and sustainable integration. Lead change management initiatives and coordinate with existing operations teams to maximize technology adoption and operational impact.
KEY RESPONSIBILITIES Implementation Management- Develop comprehensive implementation frameworks for technology rollouts.
- Coordinate with operator teams to ensure smooth technology adoption.
- Review training programs and materials for facility staff and management.
- Monitor adoption metrics, user satisfaction, and operational impact.
Change Management Leadership- Design and execute change management strategies for technology implementations.
- Assess organizational readiness and identify potential resistance points.
- Build change champion networks across facilities and regions.
- Develop communication plans and stakeholder engagement strategies.
Process Optimization & Integration- Analyze existing operational processes and identify improvement opportunities.
- Design integration points between new technologies and existing systems.
- Establish performance metrics and success criteria for operational improvements.
- Coordinate with IT teams on technical integration requirements.
Facility Relationship Management- Build strong relationships with facility administrators and operations teams.
- Conduct regular site visits to assess implementation progress and gather feedback.
- Facilitate best practice sharing across facilities and regions.
- Support facility teams with troubleshooting and optimization.
Training & Support Development- Create comprehensive training curricula for various technology implementations.
- Develop user manuals, quick reference guides, and support documentation.
- Establish help desk protocols and escalation procedures.
- Coordinate with vendors on training resources and ongoing support.
OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL 60-70%, if not based around a Welltower office location
MINIMUM REQUIREMENTS - Bachelor's degree in Operations Management, Business Administration, or related field.
- 5+ years experience in operations consulting, healthcare operations, or change management.
- Strong project management skills with experience managing multi-site implementations.
- Excellent communication and training skills with diverse audiences.
- Experience working with healthcare regulations and compliance requirements.
- Senior living or healthcare industry experience with direct facility operations knowledge.
- Change management certification (Prosci, Kotter, etc.).
- Six Sigma or Lean operations certification.
- Experience training staff in healthcare or senior living environments.
- Multi-jurisdictional experience (US, Canada, UK).
WHAT WE OFFER - Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program - purchase shares at a 15% discount
- Employer-matching 401(k) Program + Profit Sharing Program
- Student Debt Program - we'll contribute up to $10,000 towards your student loans!
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth
- And much more! https://welltower.com/newsroom/careers/
