Position SummaryThe
Senior Client Implementation Specialist is responsible for engaging new clients and managing the full implementation phase. This position is the Client's main point of contact during implementation and is responsible for the overall client success and satisfaction during the implementation of our products/services. The SCIS also works as a mentor to multiple Client Implementation Specialist (CIS) colleagues.
Essential Duties and Responsibilities- Completes Client shell set up/dashboard creation in Prism (HRIS) for new clients.
- Completes essential new client duties, including running the first payroll(s) and training new clients.
- Acts as a liaison between internal stakeholders.
- Develops and executes a well-established implementation project plan with a strong understanding of effective project management skills.
- Consults with clients to determine payroll, HR, and benefit needs.
- Manages multiple client implementations and effectively implements major accounts.
- Recognizes Client's business concerns and recommends and implements appropriate solutions.
- Maintains Client Space (CRM) by updating milestones, tasks, and other related items.
- Works with Business Consultant to initiate the Client Implementation process.
- Reviews and audits Client's payroll and HR data for accuracy.
- Responsible for understanding our Service Types and Service Model, in order to better facilitate client transition to the ongoing Service Model.
Knowledge, Skills, and Abilities - HR/Payroll Outsourcing and/or PEO industry knowledge required
- HRIS/CRM/Systems experience
- Payroll & Tax subject matter knowledge
- Analytical skills
- Time management skills
- Excellent written and verbal communications
- Project management skills
- Problem solving skills
- Office Product knowledge
Education & Experience - Bachelor's Degree or minimum of 5 years related experience preferred
Required Licenses And/Or Certifications - FPC, PHR or related certification preferred
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Frequently required to sit; occasionally required to stand and walk.
- Specific vision abilities required include close vision, color vision, and ability to adjust focus.
- Frequently required to talk and hear.
- Moderate concentration/intensity, which includes prolonged mental effort.
- Average memory, taking into consideration the amount and type of information.
- Noise level in the work environment is usually moderate.
DisclaimerThe above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor
This position is eligible for the following benefits: - Health Insurance: Medical, dental, and vision coverage
- Retirement Plan: 401(k) with company match
- Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
- Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
- Additional Compensation: [e.g., signing bonus, commission structure if applicable.
